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Desktop / Helpdesk Support | Desktop PC Tech

Austin, TX 78753

Posted: 04/01/2019 Job Category: Tech Support Helpdesk Job Number: 1602

Desktop / Helpdesk Support

The Desktop & Help Desk team provides hardware, software, and network support to internal employees in the U.S. and Canada. This position will support the  employees in the the local  office and remote support to employees at other sites.

Desktop / Helpdesk Support Requirements:
  • 2-3 years providing on-site troubleshooting, training and tech support for end users in a corporate Windows environment.
  • Provide telephone/remote technical support for same
  • Friendly and outgoing personality.
  • Perform software installations and updates.
  • Track work progress in a ticketing system.
  • Maintain accurate documentation.
  • Maintain accurate inventory.
  • Prepare and submit purchase requests for computing equipment as needed to support company requirements.
  • Set up PCs, printers, peripherals and networking equipment.
  • Manage Computers, users and policy in Active Directory.
  • Assist in administration of network equipment, servers.
  • 1-3 years of experience providing technical support to end users.
  • Solid knowledge of Windows desktop operating systems and common applications (Office, web browsers, etc)
  • Some knowledge of iOS will be helpful.
  • Windows scripting experience (powershell) a plus.
  • Active Directory and Group Policy exposure.
  • Exchange Server exposure.
  • BA degree or equivalent experience.
  • A+ and/or Network+ certifications a plus.

Amy Watson
Senior Technical Recruiter

I'm happy to connect you with your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.

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