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Desktop / Helpdesk Support

Charlotte, NC 28262

Posted: 01/08/2020 Job Category: Desktop PC Tech Job Number: 1773

Job Description

Desktop / Helpdesk Support

This will be a renewable contract opportunity with an industry leader where technology meets a great work environment.  The Desktop & Help Desk team provides hardware, software, and network support to internal employees in the U.S. and Canada. This position will support the 18 employees in the Charlotte office and remote support to employees at other sites.
  • 2-3 years providing on-site troubleshooting, training and tech support for end users in a corporate Windows environment.
  • Provide telephone/remote technical support for same
  • Friendly and outgoing personality.
  • Perform software installations and updates.
  • Track work progress in a ticketing system.
  • Maintain accurate documentation.
  • Maintain accurate inventory.
  • Prepare and submit purchase requests for computing equipment as needed to support company requirements.
  • Set up PCs, printers, peripherals and networking equipment.
  • Manage Computers, users and policy in Active Directory.
  • Assist in administration of network equipment, servers.
  • 1-3 years of experience providing technical support to end users.
  • Solid knowledge of Windows desktop operating systems and common applications (Office, web browsers, etc)
  • Some knowledge of iOS will be helpful.
  • Windows scripting experience (powershell) a plus.
  • Active Directory and Group Policy exposure.
  • Exchange Server exposure.
  • BA degree or equivalent experience.
  • A+ and/or Network+ certifications a plus.

Great work environment including casual dress, free drinks and snacks provided, and perks / other fun items to offer entertainment during breaks.  


Meet Your Recruiter

Jonathan Ring

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