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Desktop Support

Nashville, Tennessee

Post Date: 09/26/2017 Job ID: 1331 Job Category: Desktop PC Tech

Desktop Engineer

 

Desktop Engineer Summary:

The primary responsibility of this position is to provide and improve the quality of desktop service by providing timely and courteous desktop support to local and remote clients.

 

Desktop Engineer Summary Responsibilities:
  • Provide timely and courteous desktop support service to local customer base
  • Maintain image software for desktop operating system and required applications
  • MS office, Exchange, active directory, Windows 7/8 desktop support for ~750 Corporate Headquarters end-users and troubleshoot other offices over the Web
  • Maintain inventory of replacement systems
  • Maintain inventory of licensed software
  • Provide user administration services to clientele (Exchange/Active Directory, password resets, file share access, VPN support, Cisco Call Manager support, etc.)
  • Provide application support services to clientele (Microsoft Office, Outlook 2010-2016, etc.)
  • Maintain network connectivity for desktop systems (support from desktop NIC to switch)
  • Provide telephony support for clients (moves, adds, changes)

 

Desktop Engineer Experience:
  • Windows 2008/2012 Server and Windows 7 Workstation Certification
  • 2-5 years of experience in the IT industry working with Windows Servers and workstations
  • Extensive knowledge of Microsoft Office 2010-2013 and Windows 7/10 Pro
  • Exceptional troubleshooting skills
  • Working knowledge of Ethernet networks

Samantha Clark


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