Resolution Technologies
http://www.resolution-tech.com/wp-content/uploads/2016/10/restech200x200.jpg
http://www.resolution-tech.com
http://www.resolution-tech.com
true
Director of Card Operations
6705 Sugarloaf Parkway Peachtree Cor, GA 30097 US
Job Description
Director of Card Operations Job Description
Director of Card Operations Description:
The Director of Card Operations is responsible for executing strategies in accordance with organizational goals. This position provides leadership and management oversight to ensure that the credit union’s card services are operating in a manner to support organizational growth, operating efficiency, and member service excellence. Supports and drives best practices in the day-to-day operations of Card Service Operations including but not limited to: Debit and Credit processing, card issuing, cardholder disputes, card fraud mitigation and card service delivery platforms. Assists leadership in strategic planning, development, implementation and administration of Credit Union policies and procedures. Oversees and directs Electronic Funds Transfer (EFT) activities across all platforms and plans, directs, and organizes the activities of team members to maintain and ensures the following are in place to mitigate risk and losses, departmental efficiencies, procedural adherence, regulatory compliance, business continuity, information security, and audit standards. Provides direct reports with proper tools to execute their assigned functions and develops skills of staff through goal setting, coaching, problem resolution, delegation, training, counseling, and performance management.
Director of Card Operations Job Responsibilities:
Director of Card Operations Description:
The Director of Card Operations is responsible for executing strategies in accordance with organizational goals. This position provides leadership and management oversight to ensure that the credit union’s card services are operating in a manner to support organizational growth, operating efficiency, and member service excellence. Supports and drives best practices in the day-to-day operations of Card Service Operations including but not limited to: Debit and Credit processing, card issuing, cardholder disputes, card fraud mitigation and card service delivery platforms. Assists leadership in strategic planning, development, implementation and administration of Credit Union policies and procedures. Oversees and directs Electronic Funds Transfer (EFT) activities across all platforms and plans, directs, and organizes the activities of team members to maintain and ensures the following are in place to mitigate risk and losses, departmental efficiencies, procedural adherence, regulatory compliance, business continuity, information security, and audit standards. Provides direct reports with proper tools to execute their assigned functions and develops skills of staff through goal setting, coaching, problem resolution, delegation, training, counseling, and performance management.
Director of Card Operations Job Responsibilities:
- Develops business unit plan priority, action steps, budgetary implications and tactics that support the organizational strategic business plan and goals.
- Provides strategic oversight and comprehensive review of card payment products and offerings; collaborates with product teams to recommend innovative enhancements for both new and existing products to leadership; ensures the meticulous implementation and seamless integration of newly approved products and services.
- Leads by proactively identifying opportunities for increased effectiveness and an enhanced experience. Exercises sound judgment to make strategic recommendations and decisions on solutions for improving service delivery, optimizing processes, and addressing equipment needs to achieve greater efficiency in the Cards Ecosystem.
- Ensures robust controls to mitigate losses across electronic payment solutions channels by employing strategic thinking and advanced problem-solving skills. Demonstrates leadership by continuously evaluating and enhancing control mechanisms to adapt to evolving risks and industry standards.
- Regulatory Compliance: Ensures that electronic card payment solution functions are delivered in accordance with national and state rules and regulations as well as Credit Union standards, policies, and procedures.
- Oversees Card Services Operation systems, disclosures, policies and procedures and their protocols, security, and risk management requirements for: Debit Card and Credit Card processing, central and instant issue process, chargebacks and fraud.
- Develops and maintains internal procedures ensuring clear, crisp, concise, and accurate documentation coincides with established procedures and policies.
- Execution: Represents operations on projects/project teams; leads initiatives from evaluation to implementation; works tickets timely, gets all initiatives across the finish line while ensuring collaboration and communication.
- Demonstrates accountability for both team and self by conducting comprehensive performance evaluations and setting strategic individual goals with team members. Provides insightful counseling on career development and overall performance, fostering a culture of continuous improvement and professional growth.
- Keeps Leadership informed of Card activities, progress towards established objectives and of any significant problems.
- Provides strategic leadership support, and service to department team members, ensuring that requests, questions, and problems are resolved with professionalism and courtesy. Demonstrates leadership by fostering a collaborative environment and employing advanced problem-solving skills to address and anticipate team needs.
- Provides leadership to department team members through effective delegation and communication. Demonstrates the ability to direct, schedule, and coordinate department functions while continuously monitoring and enhancing the performance of the Card Services Team. Employs advanced problem-solving skills and strategic thinking to ensure optimal team performance and alignment with organizational goals.
- Keeps abreast of trends and emerging developments within credit union space and related industries including but not limited to, card payment solutions, fraud and loss strategies, financial products, programs, technologies/industry innovation, economic and regulatory changes.
- Manages key vendor relationships related to payment products and services; completes ongoing performance evaluations and due diligence on existing vendors, as well as research alternative and/or potential new vendors; Manages contracts and subscriptions that include replacement schedules, budget, expenses implications. Maintains electronic or paper records or legal documents related to member accounts.
- Conducts departmental business continuity plan review and performs updates. Contributes to Risk Assessment and Business Impact Analysis reviews. Ensures the Cross Training Matrix is up-to-date, and critical functions are documented and can be performed in the event of a disaster.
- Utilize basic server knowledge to support the technical aspects of card operations, including troubleshooting and coordinating with IT for server-related issues.
- Evaluates new and emerging software, interfaces, and products to ensure our systems, service and process delivery remain efficient, effective and relevant.
- Prepares and delivers timely management reporting of card service activities, risks, and trends; uses data to make decisions and recommendations on next steps.
- All other duties as assigned.
- Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values.
- Bachelor’s degree with an emphasis in Business or related field.
- 7-10 years of operations experience in a financial institution required with 5 years of progressive management. The ideal candidate must be able to supervise and manage multiple initiatives within the business unit.
- Certified Disputes Analyst (CDA) or Extensive knowledge of debit and credit card processing, fraud mitigation techniques, item processing, etc. with ability to obtain CDA Certification within 24 months of employment or inception of course work.
- Understanding of government regulations and legal requirements involving consumer financial management and credit union/banking requirements.
- Ability to manage multiple projects in a fast-paced and collaborative team environment.
- Knowledge of financial products and services
- Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email.
- Must possess utmost professional qualities, high energy, results driven, and self-motivation
- Strong leadership and interpersonal skills with demonstrated skills providing strategic focus for operational initiatives and efficiency
- Excellent communication skills both written and verbal to ensure that sound business relationships exist with and problems, or questions are courteously and promptly resolved internally or externally
- Strong interpersonal, leadership and supervisory skills
- Ability to manage workflow and train others
- Well organized and attentive to details
Job Requirements
regulatory compliance,card processing,electronic funds transfer,cardholder dispute,
Meet Your Recruiter
Rick Mewborn
I'm happy to connect with you on your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Peachtree Cor, GA
Ready to embark on a rewarding career in the vibrant and rapidly growing Peachtree Corner, Georgia area? Explore exciting job opportunities with us! Situated in Gwinnett County, Peachtree Corners offers a perfect blend of urban amenities and charming suburban living. Home to the renowned Jones Bridge Park and the fascinating Holcomb Bridge, this area boasts a rich cultural scene with nearby attractions like the lively Infinite Energy Center, renowned for hosting concerts and events. Don't miss out on the delectable Southern cuisine at local eateries like 1910 Public House and the innovative performances at the Aurora Theatre. Join us in discovering the limitless career possibilities and enchanting allure of Peachtree Corners!