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Implementation Project Manager

Nashville, TN

Post Date: 06/09/2017 Job ID: 1264

Client Success Manager

 

Client Success Manager Summary:

This individual works directly with the customer and manages customer project implementations (including training and go-live support). The Client Success Manager is responsible for onboarding our clients with the products that they purchased, supporting the customer while ramping up, and then transitioning the customer to support after the client’ s program is stable.

 

Client Success Manager Summary:
  • Oversee all aspects of the projects, sets and adheres to deadlines, assigns responsibilities, and monitors and summarizes the status of the project
  • Provides project plan updates via project tools or Word documents on a regular basis
  • Assesses training needs and conducts training with the client as needed via webinars or on site at customer location
  • Work with sales, account setup specialist, technical support, the customer and other associates for a successful customer implementation.
  • Review contracts, customer profile, business cases, vendor lists and conducts introductory and implementation calls with the client to review and validate the products sold.
  • Collect all necessary data from the client to accurately complete the setup and implementation of the account
  • Ability to manage internal projects or initiatives based on management needs

 

Client Success Manager Experience:
  • Three or more years of experience in a professional work environment
  • Two or more years of experience in a client facing role (implementations, client support)
  • PMP certification is preferred
  • Accounting knowledge is preferred
  • Expense Management knowledge (Concur, Expense Watch, iExpense, SDG2, etc) is preferred

Amy Watson
Senior Technical Recruiter

I'm happy to connect you with your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.

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