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NOC Technician

Atlanta, GA

Post Date: 08/23/2017 Job ID: 1315 Job Category: NOC

NOC Technician  

AMAZING OPPORTUNITY TO JOIN AN INDUSTRY LEADER AND GROW WITHIN THE NETWORK WORLD! 

NOC Technician Responsibilities:
  • Provide technical support services to the Central Division of all employees
  • Assist in the support and documentation process
  • Support Field Techs in the creation of resolution tasks
  • Utilize internal tools to support layer 1 network, hardware and software issues
  • Escalate tickets and task as needed to Field Techs and/or managers
  • Effectively communicate with Field Techs to resolved  tickets as it pertains to network issues  

NOC Technician Requirements:
  • At least 2  years of professional experience in a Helpdesk or NOC environment and/or educational experience within an IT field
  • Associates or Bachelors’ degree desired
  • Some knowledge and/or hands-on experience within cabling   preferred

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