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Network (NOC) Tier 3 Support Engineer

Atlanta, GA 30315

Posted: 03/19/2019 Job Category: Network Engineer Admin Job Number: 1596

Network (NOC) Tier 3 Support Engineer

An opportunity to work with one of the fastest growing companies in the Atlanta market and grow your career!  

Network (NOC) Tier 3 Support Engineer Required Skills

Tier 3 Support Engineer performs task associated with maintenance, troubleshooting, installation, and changes of client networking solutions.  A solid understanding of telecommunications. The Tier 3 Support Engineer, will be the final escalation point for networking, telecommunications, and cloud solutions for collaboration.    In addition, this position may require the coordinating of Light Networks and/or vendor supplied resources. 
  • Strong knowledge of Enterprise Networking and Security solutions
  • Strong knowledge for Carrier provided services
  • Strong knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, and IP Routing
  • Ability to multi-task and provide high levels of customer service in a fast-paced environment
  • Competent and professional written and verbal communication skills
  • Willingness to work a flexible schedule
  • Positive attitude toward both individual and team environments
  • Ability to read and follow documents such as operating and maintenance instructions, and procedure manuals
  • Coordinates and performs maintenance and migration activities
  • Demonstrates professional customer-facing communication skills
  • Drives resolution of faults through vendors and internal groups
  • Multi-tasks and interfaces between systems and databases
  • Performs all levels of network troubleshooting
  • RFO creation and customer follow up
  • Train and mentor lower level technicians

Network (NOC) Tier 3 Support Engineer Minimum Position Requirements:
  • 5 years’ experience in Managed Services support group
  • CCNA / CCNP required
  • Ability to work flexible hours as needed
  • Ability to work in a team environment and communicate with customers in a professional manner
  • 4 years’ experience in the network industry
  • Bachelor’ s degree in Information Technology, Computer Science, or related field preferred
  • Working knowledge of ConnectWise and Logic Monitor a plus

A company that offers some flex time and work from home days
ccna,ccnp,network,cisco

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