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Network Support Engineer

Atlanta, GA

Post Date: 07/05/2017 Job ID: 1277 Job Category: Network Engineer Admin

Network Support Engineer (Tier 3)


Network Support Engineer (Tier 3) Summary:

This individual performs task associated with maintenance, troubleshooting, installation, and changes of client networking solutions.  The Network Support Engineer should have a solid understanding of telecommunications and will be the final escalation point for networking, telecommunications, and cloud solutions for collaboration. Additionally, this position may require the coordinating of vendor supplied resources. 


Network Support Engineer (Tier 3) Responsibilities:
  • Strong knowledge of Enterprise Networking and Security solutions
  • Strong knowledge for Carrier provided services
  • Strong knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, and IP Routing
  • Coordinates and performs maintenance and migration activities
  • Demonstrates professional customer-facing communication skills
  • Drives resolution of faults through vendors and internal groups
  • Multi-tasks and interfaces between systems and databases
  • Performs all levels of network troubleshooting
  • Proactively finds opportunities to improve departmental effectiveness such as, decrease MTTR/MTTI, reduce defects, improve first pass yield, etc.…
  • RFO creation and customer follow up
  • Train and mentor lower level technicians


Network Support Engineer (Tier 3) Experience:
  • 5 years of experience in a Managed Services support group
  • CCNA / CCNP required
  • Ability to work flexible hours as needed
  • Ability to work in a team environment and communicate with customers in a professional manner
  • Working knowledge of ConnectWise and Logic Monitor a plus

Amy Watson
Senior Technical Recruiter

I'm happy to connect you with your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.

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