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Desktop Support Specialist

Plano, TX 75093

Posted: 02/27/2020 Job Category: Desktop PC Tech Job Number: 1820

Job Description

DESKTOP SUPPORT SPECIALIST JOB SUMMARY
  Our client, who is a leader in the mortgage and residential property industry is  looking for  energetic, highly-skilled Desktop Support Specialists, who thrive in a dynamic and fast-paced environment. They offer challenging work and great colleagues as well as career development opportunities.

DESKTOP SUPPORT SPECIALIST JOB DUTIES AND RESPONSIBILITIES
  • Install, configure and troubleshoot hardware (including but not limited to desktops, laptops, IP phones and peripherals), software packages, operating systems, and company designed applications
  • Record, track and maintain equipment inventory
  • Resolve customer technology incidents and requests in a timely manner to comply with Service Level Agreements
  • Work as part of a team in providing guidance and support to L3 teams 
DESKTOP SUPPORT SPECIALIST SKILLS AND EXPERIENCE
  • 5-Years of Desktop Support experience
  • Subject matter expert level experience working with Microsoft Windows Operating Systems (Windows 7 to 10, Office 365; Server 2008 to 2012) and Microsoft Applications (Office & Skype for Business)
  • Established experience imaging and configuring laptops and desktops for customer deployment
  • Very Strong troubleshooting, analytical, organizational and communication skills
  • Experience with System Center Configuration Manager (SCCM); Cisco or Avaya Telephony hardware; VPN solutions such as RSA, Cisco or OpenVPN; troubleshooting hardware and software issues related to laptops, desktops, and printers; and VMware

Job Requirements

Desktop Support, Windows 7-10, Microsoft Office 365, Windows Server 2008, Windows Server 2012, Cisco, VMware

Meet Your Recruiter

Charles Marzec

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