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IT Helpdesk Support Specialist

Atlanta, GA 30328

Posted: 08/08/2019 Job Category: Tech Support Helpdesk Job Number: 1691

IT Helpdesk Support Specialist

Amazing opportunity to join one of our top clients as an IT Helpdesk Support Specialist here in Atlanta! This individual will be supporting hardware, software and network related issues across multiple business functions. If you are looking for the opportunity to join a growing company and expand your skillset, then apply today!

IT Helpdesk Support Responsibilities:
  • Responsible for installing, troubleshooting and supporting network connectivity, hardware, software and telecom systems
  • Install and configure new and existing applications for mobile devices, laptops and desktops
  • Track and log client incident support request in Zendesk and ServiceNow
  • Provide recommendations pertaining to IT procedures and processes
  • Create and update IT documents to meet client and management specifications 
  • Provide end-user training to IT staff
  • Manage special projects as needed
  • Effectively communicate with technical and non-technical members

 

IT Helpdesk support Requirements:
  • At least 3+ years of professional IT Support experience in a Windows environment  
  • Strong configuration experience (PC, laptops… etc.)
  • Experience supporting Windows 7, 8 and 10. Experience remoting in and           troubleshooting Windows devices such as SCCM, Microsoft Remote Desktop, RemotePC, PCanywhere, logmein, GoToAssist, or other tools. 
  • Hands-on experience supporting and maintaining Windows Servers (2012 and 2008r2)
  • Experience Installing, maintaining and support Office 365, 2010 and 2013
  • Experience syncing MS O365 email to various devices (iPhone, Android… etc.)
  • Bachelors’ degree in Information Technology or equivalent is desired  
Microsoft Office 365, Windows, and Procurement

Jonathan Ring

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