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Implementation Project Manager

Nashville, TN 37027

Post Date: 07/31/2018 Job ID: 1499

Junior Project Manager

The Implementation Project Manager works directly with the customer and associates across all departments to manage customer project implementations. 

  • Oversee all aspects of the projects, sets and adheres to deadlines, assigns responsibilities, and monitors and summarizes the status of the project
  • Responsible for achieving highest possible revenue attainment from each customer
  • Provides project plan updates via project tools or Word documents on a regular basis
  • Assesses training needs and conducts training with the client as needed via webinars
  • Handles small to medium sized client programs
  • Work with sales, account setup specialist, technical support, the customer and other associates for a successful customer implementation
  • Review contracts, customer profile, business cases, vendor lists and conducts introductory and implementation calls with the client to review and validate the products sold
  • Collect all necessary data from the client to accurately complete the setup and implementation of the account

  • Bachelor’ s degree is required; or equivalent combination of education and experience that is required for the job
  • 3+years of experience in a professional work environment
  • 2+ year of experience with implementations, client support, or customer-interfacing
  • PMP certification is preferred to advance to the senior project management position
  • Accounting knowledge is strongly preferred
  • Expense Management knowledge (Concur, Expense Watch, iExpense, SDG2, etc) strongly preferred
  • Demonstrated strong interpersonal skills, solid analytical skills and attention to details; and excellent follow-up skills
  • Demonstrated ability to work calmly in a fast-paced team environment
  • Excellent communication skills, both verbal and written, in order to properly communicate our product offerings and functionality
  • Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities without compromising other responsibilities
  • Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues; ability to analyze customer processes and provide creative solutions for implementation
  • Demonstrated ability to conduct   virtual   presentations and effectively facilitate meetings
  • Ability to aid in the effective and timely revenue ramp of each client is critically important
  • Keep informed of new enhancements to the system which will affect existing or future implementations
  • Familiarity with project management software, tools and techniques
  • Seek up sell opportunities and provide leads to sales representatives
  • Make suggestions for process improvements to address project quality, cost reduction, cycle time and/or productivity

Amy Watson
Senior Technical Recruiter

I'm happy to connect you with your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.

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