Manager of IT

Nashville, TN 37027

Posted: 10/04/2018 Job Number: 1536

Manager, Information Technology

Position Purpose

The Manager of Information Technology is responsible for leadership of a technology department to include utilization of resources and capabilities of IT services. They coordinate the efforts of the team to ensure projects are completed on time, within budget and to the satisfaction of the business. They create and enforce standards and ensure that solutions meet company guidelines as well as the customer’ s needs.

Principle Accountabilities
  • Manage the day-to-day operations of an IT team, inclusive of administrative staff oversight,   team goal setting,   performance reviews,   staff augmentation,   performance improvement and planning/directing all activities of the individuals in their charge
  • Prepares and monitors budgets for each area of functional responsibility
  • Recognizes and identifies potential areas where existing policies and procedures require change, or where  new ones need to be developed, especially regarding future business expansion
  • Fulfills Departmental requirements in terms of providing work coverage and administrative notification during periods of personal absence
  • Performs at or above the enterprise’ s IT evaluation standards
  • Trains, supervises, assigns projects to and is responsible for hiring/termination of staff to maintain optimum performance of job duties
  • Prepares and administers performance evaluations and recommends salary adjustments for staff
  • Enforces departmental operating procedures, applicable security procedures and support/practice needs to ensure that the quality of service provided meets and/or exceeds customer requirements
  • Participate in the development and implementation of processes that improve efficiency and enhance productivity
  • Provide career counseling and professional development support
  • Provide leadership to team by communicating vision, strategies and objectives to employees

Key Performance Indicators
  • Team is regarded as competent, knowledgeable and productive as determined by their customers
  • Exhibited strong and effective communication skills with customers, team members, management and peers
  • Provide effective team leadership, developing employees demonstrated by feedback, performance management, internal promotions and annual review process

Education and Experience
  • Bachelor' s degree in computer science, business or related field or equivalent experience
  • Six+ years information technology operations and/or development experience with previous people management responsibilities
  • In depth experience in modern software development methodologies such as SCRUM and Agile
  • Familiarity with ITIL and ITSM

Required Knowledge and Skill
  • Ability to work well with people from many different disciplines with varying degrees of technical experience is required
  • Excellent communication skills, both oral and written with customers, team members, other teams and senior management
  • Ability to lead and coach others
  • Possesses advanced technical and analytical skills required to diagnose, isolate and resolve problems
  • Basic project management skills

Professional Competencies
  • Drives to Win - Possesses sustained energy to set and meet challenging objectives; the ability to organize resources to achieve a standard of excellence in outcomes and monitor on-going performance – Advanced
  • Communicates Clearly and Effectively - The ability to effectively share ideas, thoughts, information and feelings with a diverse range of audiences to develop two-way understanding; it includes speaking, listening and written communication skills; the ability to influence other towards a desired way of thinking or course of action and to secure agreement to achieve a common goals through effective negotiation - Advanced
  • Demonstrates Flexibility and Adaptability - Is open and receptive to appropriate change; the ability to manage and shift priorities as required, and to incorporate new approaches in support of changing organizational needs; possesses confidence in challenging the status quo and providing input to change efforts – Advanced
  • Focuses on Customer Service - A desire to help or meet the needs of customers; the ability to respond to changing needs of the customer while maintaining a high standard of quality and adhering to company policies, standards, practices and processes - Advanced
  • Teamwork - Is able to establish and maintain a good rapport and cooperative relationships with customers and co-workers; able to work cooperatively across organizational boundaries to achieve shared goals; possesses an understanding of team dynamics and provides tangible contributions to teams, fostering collaboration and an environment of mutual trust and respect – Advanced
  • Build Relationships - The ability to identify, build and maintain formal and informal networks and productive relationships with both internal and external stakeholders; it includes leveraging these contacts to influence positive outcomes for the business – Advanced
  • Develops Self - Maintains a commitment to personal and professional development, keeping abreast of current professional knowledge; is personally committed to and actively works to continuously improve him/herself – Advanced
  • Solve Problems - Uses rigorous logic and methods to solve difficult problems with effective solutions; able to think critically; to recognize and anticipate a problem (technical, operational, process, organizational)   and to identify and implement the best solution in a timely manner – Advanced
  • Managers and Executes on Projects - Establishes plans and manages resources to ensure work is completed efficiently, on time and on budget – Advanced
  • Acts with integrity and Demonstrates Ethical Behavior - Interacts with others in a way that gives them confidence in ones motives and representations and those of the organization; is seen as direct, truthful,  keeps confidences, promises and commitments; acts in an honest and trustworthy manner based on personal accountability and moral conviction to do the right thing - Advanced

#RT

Amy Watson
Senior Technical Recruiter

I'm happy to connect you with your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.

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