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Network (NOC) Tier 3 Support Engineer

Atlanta, GA 30315

Posted: 03/19/2019 Job Category: Network Engineer Admin Job Number: 1596

Network (NOC) Tier 3 Support Engineer

An opportunity to work with one of the fastest growing companies in the Atlanta market and grow your career!  

Network (NOC) Tier 3 Support Engineer Required Skills

Tier 3 Support Engineer performs task associated with maintenance, troubleshooting, installation, and changes of client networking solutions.  A solid understanding of telecommunications. The Tier 3 Support Engineer, will be the final escalation point for networking, telecommunications, and cloud solutions for collaboration.    In addition, this position may require the coordinating of Light Networks and/or vendor supplied resources. 
  • Strong knowledge of Enterprise Networking and Security solutions
  • Strong knowledge for Carrier provided services
  • Strong knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, and IP Routing
  • Ability to multi-task and provide high levels of customer service in a fast-paced environment
  • Competent and professional written and verbal communication skills
  • Willingness to work a flexible schedule
  • Positive attitude toward both individual and team environments
  • Ability to read and follow documents such as operating and maintenance instructions, and procedure manuals
  • Coordinates and performs maintenance and migration activities
  • Demonstrates professional customer-facing communication skills
  • Drives resolution of faults through vendors and internal groups
  • Multi-tasks and interfaces between systems and databases
  • Performs all levels of network troubleshooting
  • RFO creation and customer follow up
  • Train and mentor lower level technicians

Network (NOC) Tier 3 Support Engineer Minimum Position Requirements:
  • 5 years’ experience in Managed Services support group
  • CCNA / CCNP required
  • Ability to work flexible hours as needed
  • Ability to work in a team environment and communicate with customers in a professional manner
  • 4 years’ experience in the network industry
  • Bachelor’ s degree in Information Technology, Computer Science, or related field preferred
  • Working knowledge of ConnectWise and Logic Monitor a plus

A company that offers some flex time and work from home days

Chloe Ledet

I'm happy to connect you with your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.

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