Pre-Sales Technical Lead, Service Management

Atlanta, GA 30339

Posted: 04/20/2018 Job Number: 1435

Job Description: 

The Service Management Technical Lead role requires an individual with a unique combination of technical expertise and business acumen.  This person will draw on their vast experience to develop and execute technical sales strategies to drive the adoption of Service Management across our client’ s customer base.  In addition, this individual will foster relationships with the vendors that our client represents or are evaluating as well as strategic customers.  This role provides key functions for a growing and strategically relevant practice within our client.The following is a list of the type of tasks the Service Management Systems Engineer will be responsible for:
  • Perform Pre-Sales functions in support of our client’ s Service Management practice, including the following:
    • Deliver product and solution presentations and demonstrations tailored to customer’ s requirements and tuned to suit the level and nature of the audience
    • Perform assessment’ s using industry tools to determine solution fit and scope
    • Provide technical validation and/or project scoping for Service Management solutions
    • Serve as a Subject Matter Expert (SME) on the products and services our client offers in the Service Management space
    • Produce professional documentation in support of sales campaigns, including Visio diagrams, proposals, and other relevant documents as required
    • Assist in the creation of Statements of Work (SOW), ensuring that solutions are properly scoped and risk is minimized
    • Hand off sold solutions to delivery resources, enabling a great customer experience throughout the entire process
  • In partnership with the Practice Manager, create and execute technical sales strategies, providing strategic vision and direction
  • Partner with the Practice Manager to develop sales collateral, including service briefs, SOWs, and technical marketing briefs
  • Provide proactive technical solution education to our client’ s Sales & Pre-Sales teams as well as our top customers and prospects
  • Research new technologies in collaboration with the Practice Manager that could either be added to our client’ s portfolio or competitive to existing offerings
  • Maintain vendor certifications and industry knowledge relevant to the Service Management practice
  • Actively participate in corporate social media and local user’ s groups
  • Develop deep relationships with the staff of vendors represented by the Service Management practice
  • Develop deep relationships with strategic customers
  • Other duties as assigned

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