Salesforce Project Manager

Nashville, TN 37027

Posted: 08/22/2018 Job Category: Program Project Manager Job Number: 1514

Salesforce Project Manager  

This is an opportunity to work for an industry leader and one of the fastest growing companies in the world!  They provide great opportunity to leverage your skill set, great benefits, and opportunity for advancement!

The  CRM Project Manager is responsible for managing projects directly related to CRM systems that serve as the principle enabler for managing the customer lifecycle .  Our client uses  Salesforce.com as its CRM and the Project Manager will serve multiple lines of businesses globally. The role will include light Business Analysis duties to define requirements and translate those to the technical teams.

Principle activities include working with business stakeholders to own the successful planning and execution of a project. Salesforce Project Manager will act as the main point of contact between the business and technical team and/or external partners.
 

Key Responsibilities:
  • Identifies, measures, and manages risks that directly impact the likelihood of success
  • Manages the progress and quality of the requirements gathering activities and adjusts the plan as necessary
  • Position will document change requirements and day to day project tasks
  • Possesses knowledge of the SFDC platform, including the foundational concepts of the application and the functions contained within
  • Collaborates with team to generate scenarios/test cases and test scripts, ensuring traceability to all requirements
  • Determines the overall requirements gathering strategy and plans the requirements phase of projects
  • Plans the risk response strategy to be used in monitoring and controlling all identified risks throughout the requirements process
  • Under the direction of the IT CRM Director, be a representative in the Agile Development processes, including:

o   Documenting user requirements

o   As necessary, serve as point person with third party developers working on the CRM system, documenting requirements, resolving roadblocks, etc.

o   Testing and QA of enhancements
  • Participate in projects for major enhancements to technology related to the CRM.  This may include CTI, other Salesforce.com modules, and force.com applications
  • Assist Salesforce Business Analysts as an additional liaison amongst stakeholders to elicit, analyze, document, communicate and validate business and system requirements using industry leading practices
  • Serve as a resource for business user seeking guidance on system use as needed in relation to product launches
  • Be responsible for your own development.  Continually seek to enhance your Salesforce.com knowledge, including use of Salesforce Trailhead and acquisition of progressively more advanced Salesforce.com certifications

Qualifications:
  • Bachelor degree, preferably in business, computer science or a similarly technical field
  • PMP Preferred
  • Salesforce ADM201 Preferred
  • 2+ years of experience in a business environment managing projects, with a preference for experience related to sales operations or post-sales customer management
  • Solid Organizational skills
  • Proven ability to work in a fast-paced environment, multi-task, troubleshoot, and maintain a high level of quality
  • Strong communication skills.  Proven ability to gain credibility with business stakeholders and to run interactions without supervision
  • Familiarity with the Agile Development process
  • Business requirement gathering skills
  • Extreme attention to detail and quality assurance
  • An eye for continuous process improvement opportunities
  • Intermediate-level in Excel, Microsoft, Visio and other tools
salesforce

Amy Watson
Senior Technical Recruiter

I'm happy to connect you with your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.

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