Systems Administrator

Brentwood, TN 37211

Posted: 10/16/2018 Job Number: 1542


The Systems Administrator is responsible for the oversight, management, and resolution of help desk tickets related to the operational systems.  This position is responsible for communicating technical issues back to the vendors’ helpdesk  and development teams.


  • Provides real-time help desk support for facilities live on related operational systems.
  • Provides setup and installation support for related operational systems team.
  • Performs root cause/effect and analysis for incident resolution.
  • Troubleshooting capability relating to connectivity and transaction support.
  • Ensures availability of supported technology.
  • Maintains relationships with customer departments and ensures all support is provided in the context of assisting application users succeed in their business goals.
  • Manages problem or request tickets from users and resolves support issues to ensure a positive user experience.
  • Follows the program management methodology and works collaboratively with all team members.
  • Domestic U.S. travel will be required. (30%)


  • Bachelor’ s degree, from an accredited institution in Information Technology, Information Systems, Operations Management, or other related field. 
  • Additional experience in a related field may be substituted for the educational requirement on a year-for-year basis. 
  • Proficiency in Microsoft Office applications
  • Valid driver' s license


  • 5+ years of recent related experience with enterprise level application administration and troubleshooting
  • 2+ years of SQL Query development and troubleshooting
  • Experience creating, modifying, and executing moderate to complex SQL Queries
  • Experience working with Allscripts, Touchworks, and Offender Management System.
  • Experience with Crystal Reports or comparable reporting tool
  • Experience working within an AGILE environment
  • Experience with Tier 2 Application Support


Amy Watson
Senior Technical Recruiter

I'm happy to connect you with your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.

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