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Technical Services Specialist

Nashville, TN 37027

Post Date: 04/04/2018 Job ID: 1425 Job Category: All IT Skills

Technical Services Specialist


Technical Services Specialist Summary:

The Corporate Payments Technical Services Specialist is responsible for assisting with all technical aspects of customer and third party interfaces to ensure satisfaction and effective use of products and services. Associates may be assigned to support a specific type of technology or to a pool of customers or to a specific customer base for support and/or data transfer, connectivity and transaction processing. This position may respond to service tickets, inbound emails and phones calls and work directly with clients to provide day to day account support, problem resolution, research, and analysis. The primary function is to support and handle technical questions and escalations from customers as well as resolve complex issues, resolve and close help desk tickets and other real-time customer needs. At times will escalate issues to other resources inside and outside of company, assist with user acceptance testing, support new products and documentation. This position is responsible for onboarding our clients with the products that they purchased.

Technical Services Specialist Responsibilities:
  • Resolve time sensitive customer technical problems by following established resolution procedures as well as documenting, communicating and follow-up with management as necessary.
  • Demonstrate a broad knowledge of system integration options to include Batch file processing, API interfaces, EDI, etc.
  • Work with sales, account setup specialist, implementation project management, the customer and other associates for a successful customer implementation.
  • Responsible for maintaining various macros and scripts used to update customer account information in various programs
  • Updates and maintains customer status’ s within the implementation phase for reporting purposes
  • Helps develop new programs or processes for implementation and workflow improvements


  • One or more years of experience in a professional work environment
  • Database and SQL experience (queries, joins)
  • ERP or Accounting Back Office knowledge experience preferred
  • Strong knowledge of Excel including the use of formulas and macros preferred
  • Highly responsive to calls and emails
  • Experience with data mapping and secure B2B file exchanges preferred
  • Make suggestions for process improvements to address project quality, cost reduction, cycle time and/or productivity
  • One or more years of experience with implementations, client support, technical support or customer-interfacing preferred


Amy Watson
Senior Technical Recruiter

I'm happy to connect you with your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.

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