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Telecom Admin Engineer

Atlanta, GA 30092

Post Date: 05/08/2018 Job ID: 1447 Job Category: Telecom

Telecom Administrator / Engineer

Job Summary

  The Telecom Administrator / engineer role is to maintain the telecom environment for the overall logical and technical Telecom architecture; this individual will also provide technical daily phone system administration and operations across the organization, from project planning and implementation to tactical decision making. The telecom admin / engineer will also be involved in critical Telecom operational support issues.

 

Duties and responsibilities

 
  • Provide technical support to the telecom infrastructure engineering and telecom infrastructure operations groups.
  • Document and develop in-depth knowledge of company’ s existing Telecom architecture/infrastructure, and technology portfolio.  Work with the IT portfolio management to map infrastructure components to business services.
  • Develop, document, make recommendations, and communicate plans for investing in telecom infrastructure, including analysis of cost reduction opportunities.
  • Develop business relationships to understand the value of the telecom infrastructure to the business.
  • Maintain a secure and stable environment through secure administration processes and procedures, and implementation of systems to control the telecom infrastructure landscape.
  • 10% Travel required.

 

Qualifications

 
  • Bachelor' s degree from an accredited four-year university or equivalent experience.
  • Minimum 3 years prior job-related experience.
  • Excellent verbal and written communication skills.
  • Understand and maintain telecom standards and best practices
  • Experience in telecom administration and integrating with production systems required.
  • Experience creating and adhering to Service/Operating Level Agreements, systems procedural documentation and design.
  • Prior experience working in a medium to large environment (10 or more sites and/or 2000+ users)
  • Prior multi-Vendor PBX platform consolidation required.
  • Avaya and/or Cisco Certifications a plus.
  • Ability to provide tier 2 to tier 3 support for VoIP platforms
  • Experience with system administration and support experience for Avaya Communication Manager, Session Manager, System Manager, AES Server, Elite ACD – Advanced vectoring, variables, Avaya Call Management System, Utility Server, Verint WFO systems and Oracle SBC’ s are preferred.
  • Experience in deploying call center telephony solutions including CTI screen pop, automatic dialing, advanced IVR call routing and agent state control.

 

Colin Anderson


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