https://JOBS.RESOLUTION-TECH.COM/ en-us Full-Stack Agentic AI Lead Developer (Hybrid with travel)
with Product Ownership Responsibilities Full-Stack Agentic AI Lead Developer Position Summary We are looking for a Full-Stack Agentic AI Developer who can build autonomous, goal-driven AI systems and ship them as products that solve real business problems. This is not a traditional developer role. The ideal candidate blends deep technical fluency in agentic frameworks and AI-native development tools with a product owner’s instinct for prioritization, stakeholder management, and outcome-driven delivery.
You will design, build, and orchestrate multi-agent systems that plan, reason, use tools, recover from errors, and collaborate with humans when the stakes are high. Equally important, you will own the product roadmap for the solutions you build—translating business objectives into technical requirements, managing backlogs, and ensuring what ships creates measurable value. Full-Stack Agentic AI Lead Developer What You Will Do Agentic AI Development

• Design, develop, and deploy autonomous and semi-autonomous AI agent systems that interpret goals, gather context, select tools, and execute end-to-end workflows
• Build and maintain custom skills, plugins, and tool integrations that extend agent capabilities across enterprise environments
• Architect multi-agent orchestration patterns including agent-to-agent delegation, parallel task execution, and human-in-the-loop escalation paths
• Implement agentic memory frameworks, context management strategies, and guardrails that ensure reliable, safe, and auditable agent behavior
• Develop and refine system prompts, reasoning chains, and evaluation pipelines to continuously improve agent performance

Full-Stack Engineering

• Build robust, scalable web applications and APIs that serve as the interface and backbone for AI-powered solutions
• Work across front-end and back-end technologies to deliver complete, production-ready systems
• Design and implement data pipelines, integrations, and infrastructure to support agent operations at scale
• Write clean, maintainable, well-tested code and conduct thorough code reviews

Product Ownership & Business Alignment

• Own the product vision and roadmap for the AI solutions you build—from discovery through delivery and iteration
• Translate business objectives and stakeholder needs into prioritized backlogs, user stories, and acceptance criteria
• Collaborate directly with clients, executives, and cross-functional teams to define scope, manage expectations, and communicate progress
• Measure and report on product outcomes using business-relevant KPIs, not just technical metrics
• Make build-vs-buy and technology selection decisions grounded in ROI, time-to-value, and strategic fit
• Facilitate sprint planning, demos, and retrospectives—functioning as a player-coach who both builds and leads

Full-Stack Agentic AI Lead Developer Required Qualifications Experience & Education

• 5–10 years of software development experience with progressive responsibility
• Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)
• 2+ years of hands-on experience building AI-powered applications, including agent-based systems
• Demonstrated experience functioning as a product owner, product manager, or technical lead with direct business-facing accountability

Agentic AI & LLM Expertise

• Proven experience with agentic coding tools and AI-native development environments. Proficiency in one or more of the following is required:
  • Claude Code — terminal-native agentic development, sub-agents, skills authoring, MCP server integration
  • OpenAI Codex — autonomous cloud-based coding agents, background task execution, PR workflows
  • Cursor — AI-native IDE, multi-model routing, Composer multi-file editing, background agents
  • GitHub Copilot — agent mode, code review automation, workspace integration
• Experience building custom skills, tool definitions, and structured prompt architectures for AI agents
• Proficiency with LLM orchestration frameworks such as LangChain, LangGraph, CrewAI, AutoGen, or Semantic Kernel
• Experience with agentic memory and context management (e.g., Mem0, Letta, custom RAG pipelines)
• Strong understanding of prompt engineering, chain-of-thought reasoning, and evaluation frameworks for agent behavior

Programming & Architecture

• Strong proficiency in Python and JavaScript/TypeScript; additional languages (C#, Go, Rust) are a plus
• Experience with front-end frameworks (React, Next.js, Angular) and back-end frameworks (FastAPI, Express.js, Flask)
• Expertise with Git, GitHub workflows, branching strategies, CI/CD pipelines, and infrastructure-as-code
• Experience building and consuming REST APIs, GraphQL endpoints, and microservices architectures
• Database expertise spanning relational (PostgreSQL), vector (Pinecone, Zilliz, Chroma), and graph databases (Neo4j)
• Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes)

Full-Stack Agentic AI Developer Preferred Qualifications

• Experience deploying LLM agents in production using serving frameworks such as vLLM, e2B, or Daytona
• Familiarity with Model Context Protocol (MCP) servers and building custom tool integrations
• Experience with agent evaluation, red-teaming, and safety testing methodologies
• Background in AI governance, responsible AI practices, or ISO 42001 / SOC 2 compliance frameworks
• Experience with AgentOps practices: monitoring, observability, and telemetry for autonomous systems
• Certified Scrum Product Owner (CSPO), SAFe Product Owner, or equivalent agile certification
• Prior Software product development, consulting or professional services experience with client-facing delivery accountability
• Mobile application development experience
• Experience mentoring junior developers and building team capability

What Sets You Apart The best candidate for this role doesn’t just write code—they think in systems, products, and outcomes. You understand that the highest-value AI work often happens upstream of production: in defining the right problem, designing the right agent architecture, and ensuring the solution actually moves a business metric. You are equally comfortable whiteboarding an agent orchestration pattern with engineers and presenting a product roadmap to a C-suite audience.
You have strong opinions, loosely held, about how autonomous AI systems should be built, tested, and governed. You stay current not because you’re told to, but because you’re genuinely fascinated by the pace of change in agentic AI—and you bring that energy to your team every day.

#DICEJOBS
#RT

 ]]> Mon, 08 Jun 2026 00:00:00 EDT 0 Endpoint Management Engineer (MS Intune & Entra ID)
The primary responsibilities of this position are to provide maintenance, configuration, and reliable operation of the endpoint and Mobile Architecture systems. These systems include but are not limited to: MS Intune, Azure AD/Entra ID, and MS Endpoint Configuration Manager. This position is also responsible for researching new technology and developing a roadmap of the future direction of all End User Support systems to continuously improve and keep up with business and IT needs. This position will actively resolve complex problems and issues with computer systems to limit work disruptions and production outages.

Endpoint Management Engineer (MS Intune & Entra ID) Role and Responsibilities

• Build and deliver application packages in Intune Endpoint Manager.
• Manage and coordinate urgent and complicated support issues, acting as the highest escalation point for requests and incidents.
• Administer and manage mobile devices, laptops, Azure, and the Azure Admin portal.
• Develop methodologies and escalation processes to ensure proper information flow within the organization.
• Train, coach, and mentor support staff, including building, editing, and documenting training materials and how-to video documentation.
• Interact professionally with internal and external customers.
• Provide data and reporting of KPIs and trends on a weekly, monthly, and as-needed basis.
• Maintain an effective framework for managing and improving customer IT support.
• Advise management on escalated incidents, identified trending patterns, and recommend solutions for systemic enhancements.

Endpoint Management Engineer (MS Intune & Entra ID) Skills and Qualifications

• Bachelor's Degree in a related field and three years of progressively responsible, professional-level analyst and systems experience in a large-scale Information Technology environment; or an equivalent combination of education and experience.
• Proven experience with Microsoft Intune, Microsoft Entra ID (Azure AD), Azure Administration, and Active Directory
• Operating Systems: Strong knowledge of Windows 10/11, macOS, Android, iOS, and modern Windows Server environments.
• M365 Ecosystem: Experience supporting, installing, and troubleshooting mainstream M365 products (including Microsoft Teams, Teams Premium, New Outlook, and M365 Copilot / Copilot Chat / Teams Administration).
• Infrastructure & Operations: Strong hands-on experience with hardware/software infrastructure tools, basic network troubleshooting (ethernet/Wi-Fi), routing topology, and modern server/network equipment.
• Automation: Proficiency in PowerShell Scripting for system administration and deployment.
• ITSM Tools: Hands-on experience with ServiceNow ticketing tools (San Diego or later version).
• Hardware Lifecycle: Advanced troubleshooting, diagnostics, and root-cause analysis for laptops, desktops, mobile devices, and high-level peripheral escalation (video conference equipment, network copiers/printers).
• Soft Skills: Command of comprehensive inventory management principles; strong verbal and written communication skills; excellent customer service, prioritizing, and work assignment skills.

#RT
#DICEJOBS]]> Thu, 28 May 2026 00:00:00 EDT 0 Senior Java & AI Engineer Career Opportunity
We are currently seeking a dynamic individual with high energy and drive to join our Workforce Management (WFM) software development team as a Senior Software Engineer. This engineer will primarily focus on server-side component design, development, testing, and implementation. Experience with client-side development is a plus. This engineer will work in an agile development environment and follow agile processes and practices. As part of our AI-forward engineering culture, this role also takes ownership of the AI development environment including coding agents, tools, workflows, and infrastructure to maximize engineering velocity, quality, and consistency.

Senior Java & AI Engineer Role and Responsibilities

• Design and develop quality, proficient, and well-documented technical solutions that satisfy business requirements and meet corporate architectural standards.
• Own and continuously improve the AI development environment including coding agents, tools, workflows, and infrastructure to maximize engineering velocity, quality, and consistency.
• Design, build, and optimize coding agents, prompts, and workflows.
• Define and maintain instructions, skills, plugins, and tool integrations.
• Connect tools into a cohesive agentic development pipeline.
• Enable Spec-Driven Development using AI (from idea to spec to implementation to validation).
• Develop solid unit, integration, and automation tests according to organizational standards.
• Assist in troubleshooting and maintenance of existing software applications; identify and implement additional improvements when warranted; work with external stakeholders as needed.
• Develop technical models/designs for assigned components.
• Contribute to and drive technological and architectural decisions.
• Participate in reviewing design and code for other team members.
• Gets team to a high-performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision-making and support organizational project or product teams.
• Contributes to the advancement and improvement of Agile practices within the organization.

Senior Java & AI Engineer Experience and Requirements

• Minimum 8 years of Java web application development experience.
• Deep interest and hands-on experience with AI coding tools and LLM-based systems.
• Experience working with agents, prompts, MCP/tools, or similar ecosystems.
• Comfortable working at low-level detail including tokens, context windows, latency, and tool orchestration.
• Expertise in server-side development using Hibernate, Spring, Web Services (REST) in Java including server-side testing using JUnit, Mockito/EasyMock.
• Experience in web application development using Angular, HTML5, CSS, jQuery, JavaScript, Spring MVC, and in Unit/E2E testing with Cucumber, Selenium, Playwright is a huge plus.
• Experience with AI-assisted development tools (GitHub Copilot, ChatGPT, Claude, or similar) and ability to effectively integrate generative AI into the software development lifecycle for code generation, debugging, and optimization.
• Good to have experience in "Vibe Coding" methodologies including rapid prototyping, iterative development, and creative problem-solving approaches that leverage AI assistance to accelerate development velocity.
• Proven track record of driving technical innovation within development teams, including evaluation and adoption of emerging technologies, process improvements, and mentoring others on cutting-edge development practices.
• Experience with AWS is a plus.
• Demonstrated experience with multi-tier web application development.
• Hands-on experience with Continuous Integration and Test-Driven Development.
• Experience with JBoss or Tomcat.
• Prior experience with MAVEN and Jenkins is a plus.
• Good knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement).
• Undergraduate degree in Computer Science, Engineering, or a related subject.

Senior Java & AI Engineer Desired Personal Attributes

• Excellent communication and interpersonal skills.
• Self-motivated and flexible.
• Demonstrates resilience and adaptability when working within organizational constraints, legacy systems, or established processes that cannot be immediately changed.
• Shows ability to find creative solutions and deliver value within existing limitations while building consensus for future improvements.
• Superior analytical and problem-solving abilities.
• Maintains a positive attitude and constructive approach when faced with bureaucratic processes, technical debt, or resistance to change.
• Leads, collaborates, and coordinates with others to ensure significant results.
• Detail-oriented with excellent organizational skills.

#RT
#DICEJOBS]]> Fri, 22 May 2026 00:00:00 EDT 0 Sr M365 SharePoint / Teams Architect – Urgent Requirement

(SP/Teams/OneDrive Oversharing Remediation • Copilot Readiness • M365 Security Review)
Core Objective
The architect will lead a tenant?wide modernization and security uplift across SharePoint Online, Teams, and OneDrive, while preparing the environment for a broader Microsoft Copilot rollout. This is a hands?on, senior advisory role requiring deep technical expertise and the ability to drive cross?functional remediation efforts.
Key Responsibilities

• Oversharing Remediation — Assess and correct external/internal oversharing across SharePoint, Teams, and OneDrive.
  • Identify high?risk sites, links, and sharing patterns
  • Implement governance controls (sensitivity labels, DLP, conditional access, sharing policies)
  • Partner with business units to remediate without disrupting workflows
• Copilot Readiness — Prepare the M365 tenant for a secure and effective Copilot deployment.
  • Validate data access boundaries
  • Ensure content lifecycle policies are in place
  • Confirm licensing, app enablement, and search index readiness
  • Advise on change management and user adoption strategy
• M365 Security Review — Conduct a full tenant?wide security and best?practices assessment.
  • Review Secure Score, identity posture, conditional access, MFA
  • Evaluate Teams/SharePoint governance, guest access, and external collaboration
  • Recommend and implement best?practice configurations
  • Produce executive?level findings and remediation roadmap

Required Expertise

• SharePoint Online Architecture — site architecture, permissions models, hub/site governance
• Teams Architecture — Teams/Channels lifecycle, external access, app governance
• OneDrive for Business — sharing controls, sync policies, data protection
• Microsoft Purview — sensitivity labels, DLP, insider risk, information governance
• Entra ID — identity security, conditional access, role delegation
• Copilot for M365 — data access, semantic index, licensing, governance
• Strong consulting presence: stakeholder management, executive communication, remediation leadership

Ideal Candidate Profile

• 10+ years in Microsoft collaboration/security architecture
• Proven experience leading oversharing remediation at enterprise scale
• Hands?on delivery + advisory capability
• Experience preparing organizations for Copilot or other AI?driven M365 features
• Ability to produce clear, actionable remediation plans and governance frameworks

#RT
#DICEJOBS]]> Wed, 20 May 2026 00:00:00 EDT 0 Windows SQL Systems Administrator

We are seeking a skilled and experienced Windows SQL Systems Administrator to join our team in Atlanta, Irvine or Los Angeles. In this essential role, you will help ensure the smooth operation of our financial systems environment, directly supporting attorneys and business professionals in delivering exceptional client service.

The Windows SQL Systems Administrator supports and enhances the firm’s financial systems environment in a multi-office law firm supporting approximately 1,500 users. This role is responsible for the administration, performance, and reliability of the firm’s financial systems platform, including practice management and related financial applications, as well as the SQL Server infrastructure supporting those systems.

The ideal candidate will bring experience supporting enterprise financial systems in a law firm or professional services environment, combined with strong SQL Server knowledge and a solid understanding of enterprise IT infrastructure. Experience with legal practice management systems such as Aderant or similar platforms is strongly preferred. This position works closely with accounting, applications, and infrastructure teams to troubleshoot issues, optimize performance, and ensure the stability of the firm’s financial systems.

Windows SQL Systems Administrator Key Responsibilities

Financial Systems Administration

• Administer and support the firm’s financial and practice management systems.
• Maintain and troubleshoot supporting financial platforms and related integrations.
• Monitor system health and performance of the financial systems environment.
• Assist with system upgrades, patches, and configuration changes related to financial applications.
• Work closely with accounting and finance teams to support billing, expense management, collections, and reporting processes.
• Diagnose and resolve complex issues impacting financial system functionality, performance, or integrations.
• Maintain integrations between financial systems and other firm platforms.
   

SQL Server & Database Support

• Maintain and support SQL Server environments supporting financial systems.
• Perform database troubleshooting, query analysis, execution plan review, and performance tuning.
• Develop and maintain SQL queries, reports, and data extracts as needed.
• Assist with database maintenance tasks including indexing, integrity checks, and monitoring.
• Configure and Support cluster and high availability or redundancy configurations, backup strategies, and recovery procedures for financial databases.
   

Systems & Infrastructure Collaboration

• Work with infrastructure teams to troubleshoot issues involving:
  • Windows Server environments
  • Active Directory authentication and permissions
  • File systems supporting financial applications
  • Virtualization platforms (Nutanix, VMware, or similar)
  • Network connectivity affecting application performance
• Provide escalation-level support to the Service Desk and Applications teams for complex system issues.
   

Cross-Platform Systems Support

• Assist with troubleshooting enterprise applications where database or server infrastructure intersects with application performance.
• Provide SQL expertise across other enterprise systems when needed.
• Participate in system improvement initiatives and automation opportunities.
   

Documentation & Operational Excellence

• Maintain documentation for system architecture, configuration, and troubleshooting procedures.
• Develop knowledgebase articles and operational documentation.
• Assist with disaster recovery planning and testing related to financial systems.
• Participate in maintaining system reliability, monitoring, and operational best practices.
   

Windows SQL Systems Administrator Required Qualifications

• 5+ years of experience supporting enterprise financial or accounting systems.
• Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent professional experience.
• Strong Microsoft SQL Server experience, including troubleshooting, query optimization, and performance tuning.
• Experience supporting financial systems within a law firm or professional services organization strongly preferred.
• Experience with legal practice management systems (Aderant or similar platforms) preferred.
• Infrastructure experience including:
  • Microsoft Windows Server environments
  • Active Directory authentication and permissions
  • Enterprise virtualization platforms (Nutanix, VMware, or similar)
  • Network fundamentals (DNS, TCP/IP, connectivity troubleshooting)
• Proven ability to troubleshoot issues across applications, databases, and server layers.
   

#DICEJOBS
#RT]]> Mon, 18 May 2026 00:00:00 EDT 0 MuleSoft Integration Manager Career Opportunity
The MuleSoft Integration Manager is responsible for overseeing the integration of various systems and applications using MuleSoft technology.

MuleSoft Integration Manager Role and Responsibilities

• Project Management: Manage project timelines, resources, and deliverables to ensure successful integration solutions.
• Team Coordination: Lead and coordinate cross-functional teams to align integration efforts with business objectives.
• Technical Oversight: Design and develop integration solutions using MuleSoft, including APIs and event-driven architectures.
• Performance Monitoring: Monitor system performance and troubleshoot integration issues to maintain operational efficiency.
• Stakeholder Collaboration: Work closely with IT and business leaders to ensure integration capabilities meet strategic goals.
• Compliance and Security: Ensure all integration processes comply with data privacy, security, and regulatory standards.
• This role requires strong technical skills in MuleSoft, excellent project management capabilities, and the ability to communicate effectively with various stakeholders. Experience in leading integration projects is essential.

MuleSoft Integration Manager Required Skills and Qualifications

• 5+ years of hands-on MuleSoft and SAP BTP experience.
• API Management: Proficiency in designing, deploying, and managing APIs effectively.
• Integration Techniques: Strong understanding of various integration patterns and methodologies.
• Data Mapping: Ability to transform and map data between different systems.
• Enterprise Application Connectivity: Knowledge of connecting various enterprise applications seamlessly.
• Project Management: Skills in managing projects, timelines, and team collaboration.
• Problem-Solving: Strong analytical skills to troubleshoot and resolve integration issues.
• Communication: Effective communication skills for stakeholder engagement and team coordination.
• Technical Proficiency: Familiarity with MuleSoft tools and technologies, including Anypoint Platform.
• Excellent understanding of ITIL Best Practices, Including Change, Incident, and Problem Management.
• Ability to travel up to 10% as required by business needs.

#RT
#DICEJOBS]]> Mon, 11 May 2026 00:00:00 EDT 0 IT Leader – Platform Architecture, Scalability & AI Automation

Role Overview
We are seeking a senior Technology Leader to own the architecture, scalability, and intelligent automation of our core FinTech platforms. This role is responsible for designing large-scale, cloud-native, distributed systems while leveraging AI-driven automation to improve platform efficiency, reliability, and operational scale.
The ideal candidate combines deep expertise in platform architecture and distributed systems with a strong point of view on using AI to automate infrastructure operations, optimize performance, and enable predictive, self-healing platforms. This is a highly technical leadership role with material influence over how the platform scales as the business grows.
Key Responsibilities
Platform Architecture & Technical Strategy

• Own the end-to-end platform architecture supporting core FinTech products and transaction flows
• Define architectural standards for scalability, performance, resiliency, and system composability
• Lead evolution from tightly coupled or monolithic systems toward distributed, service-oriented platforms
• Establish clear system boundaries, ownership models, and architectural governance
• Define and execute a multi-year platform roadmap aligned with growth, transaction scale, and product velocity

Scalability & Distributed Systems

• Design platforms capable of handling high transaction volumes, burst traffic, and sustained throughput
• Guide horizontal scaling strategies across compute, storage, data, and messaging layers
• Lead architectural decisions around sharding, partitioning, caching, asynchronous processing, and concurrency
• Continuously improve latency, throughput, and resource efficiency across the platform
• Enable multi-region and multi-environment scalability where required

Cloud & Infrastructure Architecture

• Architect cloud platforms (AWS, Azure, or GCP) optimized for scale, availability, and operational efficiency
• Define reference architectures for containerized workloads, microservices, and distributed runtimes
• Lead Kubernetes and container platform adoption and standardization
• Mature Infrastructure as Code (Terraform, CloudFormation, etc.) for consistent, scalable environments
• Own capacity modeling, growth forecasting, and infrastructure lifecycle planning

AI-Driven Automation & Intelligent Platforms

• Apply AI and machine learning techniques to automate platform operations and decision-making
• Use AI for:
  • Capacity forecasting and demand prediction
  • Anomaly detection in platform performance and system behavior
  • Automated root-cause analysis and incident correlation
  • Predictive scaling and infrastructure optimization
• Drive adoption of self-healing platform patterns where systems can respond automatically to failure or degradation
• Enable data pipelines, feature stores, and runtime environments required to support AI-enabled platform services
• Partner with data and engineering teams to productionize AI capabilities within core platform workflows

Platform Engineering & Developer Enablement

• Build shared platform capabilities that abstract complexity and enable product teams to scale independently
• Provide self-service infrastructure, golden paths, and opinionated platform tooling
• Standardize CI/CD, runtime environments, observability, and deployment patterns
• Reduce friction and cognitive load for application teams through strong platform design
• Measure and improve developer experience as a platform outcome

Reliability, Performance & Intelligent Operations

• Lead SRE practices focused on scalability, automation, and operational maturity
• Define and track SLIs/SLOs centered on throughput, latency, availability, and platform health
• Establish advanced observability (metrics, tracing, logging) as inputs to AI-driven insights
• Lead analysis of scaling failures, performance bottlenecks, and systemic inefficiencies
• Drive continuous improvement toward predictable, automated, and resilient operations

Required Qualifications

• 10+ years of experience designing and operating large-scale distributed systems
• 5+ years in senior technical leadership roles (Director, Principal, VP, or equivalent)
• Deep expertise in platform architecture, cloud-native design, and system scalability
• Strong hands-on experience with AWS, Azure, or GCP
• Proven experience with microservices, event-driven architectures, and distributed data systems
• Solid background in Infrastructure as Code and automation-first platform design
• Experience applying AI/ML concepts to operational or platform use cases

Preferred Qualifications

• Experience with high-volume transaction processing or real-time systems
• Strong Kubernetes and container platform experience
• Experience with event streaming platforms (Kafka or equivalent)
• Background modernizing legacy platforms at scale
• Experience with AI-assisted operations, AIOps, or intelligent monitoring platforms

Key Competencies

• Systems-level architectural thinking with a strong scalability mindset
• Ability to blend platform engineering and AI automation into practical solutions
• Technical credibility with senior engineers, architects, and leadership
• Pragmatic decision-maker who balances ideal architecture with real-world constraints
• Strong communicator who can translate technical strategy into business impact

30-60-90 Day Success Plan
First 30 Days – Understand & Assess

• Develop deep understanding of current platform architecture and scaling limits
• Review system topology, transaction paths, and performance characteristics
• Identify opportunities for automation, AI-driven optimization, and architectural simplification
• Build strong relationships across engineering, data, and product leadership

Days 31–60 – Architect & Automate

• Define target-state platform architecture with explicit scalability patterns
• Prioritize architectural improvements with the highest scale and automation leverage
• Introduce AI-enabled insights into observability, capacity, or incident analysis
• Establish platform standards, reference architectures, and design principles

Days 61–90 – Scale & Industrialize

• Deliver measurable improvements in throughput, latency, and platform stability
• Advance automation toward self-service, self-scaling, and self-healing capabilities
• Roll out platform-level AI automation for operations and performance optimization
• Finalize a multi-year platform and AI-automation roadmap
• Establish a culture of building intelligent systems designed to scale by default

#RT
#DICEJOBS ]]> Mon, 04 May 2026 00:00:00 EDT 0 Global Manager, IT Support Services
The Global Manager, IT Support Services leads our worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1) and three regional Tech Support teams (EMEA/IL, Americas, and APAC) and Mobile Team. This leadership role owns all employee support channels, including chat, portal, onsite, and remote services, while driving exceptional employee experiences and operational excellence. The position is responsible for advancing automation and Ailed support strategies, unifying global processes and tools, and partnering closely with IT, Security, HR, Facilities, and Engineering to deliver a seamless, modern, and scalable support ecosystem.

Global Manager, IT Support Services Impact Areas

Operational Excellence & Proactive Strategy:

• Proactive Service Evolution: Transition from reactive troubleshooting to a preventative service model by leveraging deep data analytics and trend forecasting to resolve issues before they impact the business.
• Scalable Global Infrastructure: Architect robust staffing models and readiness plans to ensure seamless, 24/7 global operations across all time zones.
• Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance.
• Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR, CSAT, NPS, and SLA/SLO compliance, to maintain a culture of continuous improvement. Use AI technologies to enhance self-service, streamline knowledge management, and create intuitive, frictionless digital experiences for a global workforce.

Professional Team Development:

• High-Performance Leadership: Lead and mentor a distinguished, professional Global Service Desk (GSD) team, fostering a culture of technical excellence, empathy, and professional growth.
• Executive-Grade Support: Cultivate a team capable of providing white-glove support for executive leadership and key stakeholders, ensuring zero-friction technology experiences.
• Knowledge & Documentation Standards: Maintain a gold-standard repository for ticketing and technical documentation, promoting a culture of collaborative knowledge sharing and rapid onboarding.

Innovation & Digital Transformation:

• Next-Gen Automation: Accelerate the digital roadmap by expanding AI-driven virtual agents, sophisticated automation workflows, and intuitive self-service portals to reduce manual overhead.
• Cross-Platform Technical Mastery: Ensure the team delivers elite troubleshooting across a diverse ecosystem of devices (macOS, Windows, Mobile) and enterprise platforms.
• Strategic Stakeholder Alignment: Serve as a confident liaison between IT and business units, translating complex technical data into strategic insights that drive organizational value.
• Crisis & Vendor Management: Expertly manage major incidents and business communications while nurturing strategic vendor partnerships to ensure the highest tier of service delivery.

Global Manager, IT Support Services Required Qualifications

• Bachelor's degree in information technology or a related field preferred.
• 8 to 12+ years of experience in IT Support or IT Operations, including 4 to 6+ years leading global or multi-site teams.
• Demonstrated ability to leverage operational metrics to drive improvements in the employee technology experience.
• Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models.
• Proven experience implementing AI-driven support models, including virtual agents, predictive issue detection, intelligent routing, and automated remediation workflows to elevate the employee support experience.
• Demonstrated ability to design and scale automation frameworks within ITSM platforms, reducing manual workload and increasing first contact resolution.
• Exceptional communication, leadership, and stakeholder management skills.

Global Manager, IT Support Services Preferred Qualifications

• Experience managing follow the sun operations and supporting distributed global teams.
• Proven success developing or scaling executive level/VIP support programs.
• Track record of leading continuous improvement initiatives to enhance service quality and operational efficiency.

#RT]]> Thu, 30 Apr 2026 00:00:00 EDT 0 Senior Executive IT Support Specialist
The Senior Executive IT Support Specialist (White Glove / VIP Support) is a high-visibility, customer-focused role responsible for delivering exceptional technical support to executive leadership, senior management, and key business stakeholders. Acting as the face of IT across the organization, this role ensures a seamless technology experience, proactive issue resolution, and a high standard of professionalism. The specialist combines deep technical knowledge with outstanding communication skills, representing the IT department with excellence.

Senior Executive IT Support Specialist Key Responsibilities

VIP & White Glove Support (Primary Responsibility):

• Provide personalized, premium-level support to executives, senior leaders, and VIP users.
• Offer on-site, remote, and direct support during critical meetings, presentations, town halls, and executive sessions.
• Manage and proactively maintain VIP devices: laptops, mobile phones, conferencing equipment, peripherals, and collaboration tools.
• Prioritize urgent VIP incidents and ensure immediate, high-quality resolution.
• Track recurring issues and propose long-term solutions to enhance the VIP technology experience.
• Ensure confidentiality and discretion when handling sensitive data and executive workflows.

Serve as the Face of IT:

• Represent the IT Support organization professionally to employees across all levels of the business.
• Build trust through clear communication, ownership, and proactive engagement.
• Participate in cross-department interactions, reinforcing IT’s role as a strategic, service-oriented partner.
• Provide updates, insights, and feedback to IT leadership regarding user sentiment and technology challenges.
• Promote IT initiatives, policies, and best practices in a friendly, approachable manner.
• Drive a culture of service excellence, customer focus, and reliability.

Technical Support & Troubleshooting:

• Deliver Tier 2 support for hardware, software, networking, collaboration tools (Teams, Zoom), and workplace technologies.
• Diagnose complex issues and coordinate with internal IT teams (End-Client Architecture, Security, Networking, Applications) to ensure timely resolution.
• Perform workstation deployments, upgrades, imaging, and configuration.
• Support meetings, video conferencing rooms, and all AV/VC equipment.
• Maintain accurate documentation in ticketing systems and follow ITIL-aligned processes.

Operational Excellence:

• Maintain strong knowledge of company systems, services, and device standards.
• Track and maintain assigned IT assets ensuring proper lifecycle, inventory accuracy, and compliance.
• Follow all IT policies, security standards, and operational procedures.
• Contribute to continuous improvement of support processes and playbooks.
• Provide clear written communication, including follow-ups, user updates, and internal documentation.

Senior Executive IT Support Specialist Required Qualifications

• 6+ years of experience in IT Support / Service Desk / Deskside Support roles in corporate or enterprise environments.
• 3+ years of experience directly supporting executives, board members, and other VIPs.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• Strong understanding of networking and network troubleshooting.
• Demonstrated experience supporting executives, management, or VIP users.
• Expertise in Windows, Microsoft 365, Zoom, and iOS platforms.
• Strong knowledge of Windows/Mac OS, Microsoft 365, Teams, mobile OSs, laptops, AV systems, and enterprise tools.
• Excellent communication, patience, and customer service orientation.
• Ability to work under pressure, manage multiple priorities, and handle sensitive information.
• Professional presence and polished interpersonal skills.

Senior Executive IT Support Specialist Preferred Qualifications

• Certifications such as CompTIA A+, Network+, ITIL Foundations, or Microsoft/Apple credentials.
• Experience supporting executive meetings, board sessions, and off-sites.
• Background in ITSM or Agile environments focused on service improvement.

Senior Executive IT Support Specialist Key Competencies

• High service orientation and empathy.
• Strong sense of ownership and accountability.
• Professional communication (verbal, written, and in-person).
• Technical troubleshooting excellence.
• Discretion and confidentiality.
• Proactive problem solving.
• Ability to calmly handle high-pressure scenarios.

#RT]]> Wed, 29 Apr 2026 00:00:00 EDT 0 SAP Application Development Manager Career Opportunity
We are looking for a knowledgeable, hands-on leader to manage the ongoing application development activities for our Information Technology organization. In this role, your duties will include delivering technical solutions based on business strategy, collaborating with colleagues, performing successful troubleshooting of technical issues, and mentoring a team of direct reports. The manager role will require astute customer service skills to manage internal and external end users of the application suites. The manager will assist their team in prioritizing work and provide guidance to team members as needed to successfully complete projects. To ensure success as an application development leader, you should possess prior experience in technical application development and team leadership in a fast-paced environment, hands-on experience with a variety of business applications, and the ability to learn quickly while adapting to changes within the organization.

SAP Application Development Manager Role and Responsibilities

Team Leadership:

• Provide people leadership/management to a team of three to six application developers under the supervision of the Director, Enterprise Systems & Development.
• Provide coaching and mentorship to ensure that the development team has all the resources needed to complete project assignments, quickly address any challenges and issues, and prevent or resolve conflicts as needed.
• Perform performance reviews and hold regular feedback conversations with direct reports.
• Ensure team members understand development best practices and facilitate work in a timely, efficient manner to meet the needs of our stakeholders.
• Hold team members accountable to follow all defined processes and procedures; collaborating with them to develop new procedures where needed. 
• Prioritize the creation, storage, and organization of team documentation knowledge base to ensure all solutions delivered are thoroughly understood, documented, and transitioned well to support teams.
• Drive the strategy, roadmap, execution and optimization of our application development landscape with a cloud smart, vendor supported philosophy.
• Ensure the team appropriately executes project deliverables according to committed timelines.
• Collaborate with cross functional teams to ensure all deliverables are designed, developed, and supported appropriately.

Project Management:

• Work with project managers/business analysts in development of project plans, functional specifications, resource plans, and project schedule estimates.
• Work with project managers to set achievable timelines for team deliverables in conjunction with overall projects or programs.
• Manage team members accordingly to meet or exceed expectations for project timelines.
• Ensure risks, actions, issues, and decisions are understood and communicated appropriately.
• Provide or contribute to project artifacts such as requirements documents, designs, test cases, and deployment run books.

Technical Leadership:

• Engage with business and IT stakeholders to ensure solution development is aligned with business goals and technical architectural principles.
• Propose informed ideas on technology strategy and direction.
• Provide technical oversight, leadership, and support of existing systems, including current custom applications, as well as the development of new applications/functionality.
• Collaborate with team members on Software Development Life Cycle (SDLC); including requirements analysis, design, configuration, change and risk management, documentation, planning, accessibility.
• Develop and review software requirements, create design documents, write programs, and package, test, configure, and deploy software.
• Develop and enhance software programs and data structures that meet business objectives.
• Design, develop, test, and refine software deliverables.
• Review and create system, software, and functional design specifications.
• Perform code reviews and ensure change control is being followed.
• Oversee the execution and tracking of project efforts with regular updates to senior management and key stakeholders.
• Prepare documentation and provide end-user training and support as necessary.
• Establish productive working relationships and maintain effective communications with teammates and end-users.
• Ensure compliance for all supported software/applications with security controls. This includes capturing security controls during requirements gathering, developing secure code, error handling, conducting vulnerability scans, managing and mitigating potential risks/vulnerabilities, and supporting SOX efforts and documentation.

SAP Application Development Manager Required Skills and Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a relevant field, or an equivalent combination of education and experience, and a minimum of 5 years of relevant experience including at least 2 years leading development teams.
• Experience with software architecture, business analysis, technical solutions, and deploying software and custom modules in an enterprise environment.
• Demonstrated experience applying quality engineering principles throughout the software development product lifecycle.
• Excellent interpersonal skills, including teamwork, organizational skills, and being able to perform multiple tasks simultaneously.
• Strong analytical skills, be proactive and acquire new technical skills as needed to perform job duties.
• Experience must include SAP ABAP/BTP, .NET Framework; C#; VB; SQL Server; API development; Web Services; Unit Testing; .NET Core; IIS; Azure DevOps.
• Project Management Institute (PMI) or Agile/Scrum certification desired.
• Cloud-based application development experience, preferably within AWS, Azure, or GCP.
• Experience performing application development activities within a DevOps/DevSecOps framework, preferably with some degree of continuous integration/delivery exposure.
• Experience in a fast-paced manufacturing environment preferred.

SAP Application Development Manager Leadership and Soft Skills

• Exceptional ability to provide support to internal and external end users.
• Advanced proficiency in determining the causes of application errors.
• Exceptional communication skills.
• Ability to lead and mentor team members.
• Collaborate well with other teams and colleagues toward efficient and effective solutions.

#RT]]> Wed, 29 Apr 2026 00:00:00 EDT 0 Senior EDI Developer

Senior EDI Developer Job Description:
The Senior EDI Engineer drives all aspects of electronic data interchange (EDI) and broader B2B integrations for our enterprise. This position owns partner onboarding and off-boarding, proactively monitor and tune transactions, and serve as the technical SME for IBM Sterling B2B Integrator (SI) and related technologies (Sterling File Gateway, Control Center, and ideally Sterling Partner Engagement Manager tools). Your deep hands-on mapping and business-process-modelling skills, coupled with strong stakeholder-facing abilities, will ensure smoother trading-partner experience and resilient, compliant and prompt data exchanges.

Senior EDI Developer Minimum Qualifications:

• Bachelor’s degree in computer science, Information Systems, Engineering or related field or directly related experience.
• 7+ years of experience of hands-on EDI map development.
• Experience with IBM Sterling B2B Integrator (v6.X+), Sterling File Gateway, Control Center. in high-volume environments. Strong familiarity with Sterling adaptors (FTP/S, HTTP/S, AS2, MQ, ODBC/JDBC).

Senior EDI Developer Preferred Skills:

• Programming/Scripting: XPath/XSLT, Java/Groovy, SQL, UNIX shell or PowerShell for automation and monitoring.
• Functional Experience: Hands-on experience working on integrating existing enterprise resource planning (ERP) systems, warehouse management systems (WMS), other backend systems and external partner systems using Integration tools.
• Standards & Protocols: Deep knowledge of ANSI X12, EDIFACT, cXML, HIPAA, GS1, JSON, CSV; AS2, SFTP, REST APIs, VAN.

Senior EDI Developer Key Responsibilities:

• Partner Lifecycle - Lead end-to-end onboarding/off-boarding of trading partners (requirements gathering, mapping, connectivity, certifications, go-live). Maintain partner profiles, certificates, schedules, and SLAs; coordinate mass migrations or consolidations when required.
• Transaction Monitoring & Support - Monitor daily EDI/B2B traffic (X12, EDIFACT, XML/JSON, cXML, flat files) via Sterling dashboards, alerts, and custom reports. Troubleshoot failures, perform root-cause analysis, and implement permanent fixes in collaboration with infrastructure, network, and business teams.
• Mapping & Development - Design, code, and test complex maps, adapters, and business processes in SI (Graphical Process Modeler/BPML). Optimize performance, re-factor legacy maps, migrate existing EDI transactions from legacy to modern B2B systems and enforce mapping standards and reusable components.
• Stakeholder Engagement - Serve as technical contact for external partners and VANs; translate business requirements into technical solutions. Provide support, mentor junior staff, and contribute to 24×7 on-call rotation.
• Continuous Improvement - Track KPIs (acknowledgement timeliness, error rates, cycle times); recommend automation and process improvements. Evaluate emerging B2B/EDI tools and suggest roadmap enhancements with PEM, API-first B2B gateways, FTP to SFTP conversions etc.
• Determines and corrects errors where problems may span systems.
• Provides on-call support on a rotating basis for all production related problems with responsibility to provide the computer operator with instructions to correct problem.
• May be on call backup to others where key knowledge exists.
• Other duties as assigned.

#RT
#DICEJOBS ]]> Fri, 10 Apr 2026 00:00:00 EDT 0 IT Support Administrator Career Opportunity
Under direct supervision, the IT Support Administrator provides second-level onsite and remote technical support on a continuing basis. This role serves as a critical front-line resource for IT Operations, responsible for triaging, troubleshooting, and resolving operational incidents and ServiceNow service catalog requests. The position requires a well-rounded, customer-focused technician with strong communication skills, hands-on technical expertise, and the ability to coordinate effectively with vendors and internal teams.

IT Support Administrator Role Overview
The IT Support Administrator is responsible for owning and managing operational incidents from intake through resolution, including escalated issues. This individual ensures operational incidents are properly accessed, documented, communicated, and resolved, performing root cause analysis where appropriate. The role includes responsibility for routine (daily) onsite operational checks, preventive maintenance, inventory management, and support of IT infrastructure, conference room AV systems, data center, and communication closets. The ideal candidate is a customer-focused technologist who understands the importance of reliable systems, proactive maintenance, and clear communication, and who can operate effectively in a fast-paced, service-oriented environment.

IT Support Administrator Key Responsibilities

Incident & Service Management:

• Troubleshoot, resolve, and close operational incidents and service catalog requests using ServiceNow, in accordance with established SLAs.
• Own escalated incidents end-to-end, coordinating with internal teams and vendors as needed to drive resolution.
• Provide timely and clear communication to customers and stakeholders regarding incident status, progress, and resolution.
• Perform root cause analysis and recommend corrective and preventive actions to reduce recurring issues.

Operations & Maintenance:

• Perform routine onsite operational checks to ensure systems, infrastructure, and equipment are functioning as expected.
• Conduct preventive maintenance and validation activities to identify and address system issues before they impact users.
• Support daily operations within data centers and communication closets, including hardware checks, reboots, cabling, and equipment setup.

Conference Room & End-User Support:

• Provide hands-on support and daily functional testing for conference room AV and collaboration equipment.
• Deliver Level 2 end-user support for hardware, software, and peripheral issues, including VIP support as required.
• Assist with scheduled changes, infrastructure upgrades, and project implementations requiring onsite support.

Vendor Coordination & Asset Management:

• Coordinate with approved vendors to schedule onsite and remote maintenance, both planned and unplanned.
• Obtain and track vendor quotes, invoices, warranty information, and renewal agreements.
• Manage inventory of IT operations equipment, including assets located in data centers and communication closets.
• Track hardware lifecycle activities such as installation, replacement, and decommissioning.

Documentation, Training & Knowledge Sharing:

• Create, maintain, and update technical documentation using standard documentation methodologies.
• Develop short-form instructional content (30-60 second videos, quick tips, and social-style formats) to support a diverse end-user community.
• Provide end-user training sessions or demonstrations as needed to improve adoption and user experience.
• Recommend process improvements to enhance service delivery and operational efficiency.

IT Support Administrator Experience Requirements

• Minimum of 3 years of experience in onsite and/or remote Service Desk Level II support.
• Prior experience working in a technical support or IT operations environment with hands-on troubleshooting responsibilities.

IT Support Administrator Required Technical Skills

• Strong knowledge of desktop and laptop hardware, operating systems, and peripherals.
• Experience supporting Windows 11, Windows Server (2012 or later), Microsoft 365, and Microsoft Azure.
• Hands-on experience with ServiceNow (San Diego or later) for incident and service request management.
• Working knowledge of Active Directory, networking fundamentals, and infrastructure components (servers, switches, Wi-Fi access points, network printing, VPN, etc.).
• Experience supporting conference room AV, video conferencing, and collaboration technologies.
• Strong troubleshooting skills across hardware, operating systems, and applications.

IT Support Administrator Required Soft Skills

• Strong customer service focus with a commitment to positive user experience.
• Excellent verbal and written communication skills.
• Ability to prioritize workload and manage multiple tasks effectively.
• Strong analytical, coordination, and problem-solving skills.
• Demonstrated ability to work independently and collaboratively within a team environment.

IT Support Administrator Work Requirements

• Local candidates only.
• Reference furnished upon request.
• Onsite presence required five (5) days per week.

#RT]]> Mon, 06 Apr 2026 00:00:00 EDT 0 Director, End User Services (AI Automation & Service Optimization)

Overview
We are seeking a forward-thinking Director of End User Services to lead the transformation of our end user support ecosystem. This role will drive the adoption of AI-powered automation, elevate break/fix performance, streamline access and service request processes, and modernize asset management and inventory control.
You will combine operational excellence with innovation—leveraging data, automation, and user-centric design to deliver a seamless, scalable end user experience.
Director, End User Services Key Responsibilities
AI & Automation Strategy

• Define and execute a roadmap for AI-driven automation across End User Services (e.g., virtual agents, self-healing, workflow automation).
• Identify high-volume, repeatable processes and implement automation to reduce manual effort and resolution time.
• Partner with IT, Security, and Business teams to integrate AI solutions into service delivery platforms (e.g., ServiceNow, endpoint tools).
• Establish metrics to measure automation effectiveness (deflection rates, MTTR reduction, user satisfaction).

Break/Fix Excellence

• Lead global end user support operations to improve incident response and resolution times.
• Implement proactive and predictive support models (e.g., monitoring, self-remediation).
• Drive root cause analysis (RCA) discipline to eliminate recurring issues.
• Establish SLAs/XLAs focused on both performance and user experience.

Access & Service Request Optimization

• Oversee and improve identity, access, and request fulfillment processes.
• Streamline workflows to reduce cycle time and improve transparency.
• Champion self-service capabilities and knowledge management to reduce ticket volume.
• Ensure compliance with security and audit requirements.

Asset Management & Inventory Control

• Develop and maintain a robust IT asset lifecycle management program (procurement through disposal).
• Implement accurate, real-time inventory tracking and reconciliation processes.
• Optimize hardware/software utilization and cost management.
• Ensure compliance with financial, security, and regulatory standards.
• User Experience & Continuous Improvement
• Establish a user-centric service model with measurable satisfaction (CSAT, NPS, XLAs).
• Analyze service data to identify trends and improvement opportunities.
• Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.

Leadership & Collaboration

• Build and lead high-performing global teams across service desk, desktop support, and endpoint services.
• Collaborate with Infrastructure, Security, HR, and Business Units to align services with business needs.
• Manage vendor relationships and outsourced service providers.
• Develop talent and foster a culture of innovation and accountability.

Director, End User Services Qualifications

• Bachelor degree in Information Technology, Business, or related field (Masters preferred).
• 10+ years of experience in IT End User Services or IT Operations, with at least 5 years in leadership.
• Proven experience implementing AI/automation in IT support environments.
• Strong knowledge of:

• ITIL / ITSM frameworks
• Endpoint management (e.g., Intune, SCCM, Jamf)
• Service management platforms (e.g., ServiceNow)
• Identity & Access Management (IAM)

• Demonstrated success improving break/fix performance, request fulfillment, and asset management.
• Experience managing global teams and third-party vendors.

Key Skills

• Strategic thinking with hands-on execution ability
• Data-driven decision making
• Process optimization and automation mindset
• Strong leadership and stakeholder management
• Excellent communication and change management skills

Success Metrics

• Reduction in Mean Time to Resolve (MTTR)
• Increased automation/deflection rates
• Improved CSAT/NPS scores
• Reduction in ticket volume through self-service
• Asset accuracy and lifecycle compliance
• Faster access/request fulfillment times

3 Director, End User Services 0-60-90 Day Plan (High-Impact)
First 30 Days – Diagnose, Triage, Act
Objective: Establish control, deliver quick wins, and expose gaps.

• Stand up a daily operations cadence (incident review, backlog burn-down, SLA tracking).
• Baseline and publish core metrics:

• MTTR, First Contact Resolution (FCR), ticket volume drivers, request cycle times, asset accuracy.

• Identify and eliminate top 5 ticket drivers (knowledge gaps, repeat incidents, misrouted requests).
• Launch immediate automation quick wins:

• Password resets, common access requests, software installs.

• Audit and correct critical asset inventory discrepancies (focus on high-risk / high-value assets).
• Map current access/request workflows and remove obvious approval bottlenecks.
• Establish executive visibility (weekly dashboard + risks + actions).

Deliverables:

• Live performance dashboard
• Top issues + remediation plan
• First automation use cases in production
• Stabilized service desk operations

Days 31–60 – Build, Standardize, Prove Value
Objective: Shift from reactive to structured, repeatable execution.

• Deploy AI-enabled capabilities:

• Virtual agent for Tier 0 support
• Automated ticket routing and triage
• Self-healing for common endpoint issues

• Reduce ticket volume by targeting 15–25% deflection through:

• Self-service expansion
• Knowledge base overhaul (top 20 issues)

• Implement RCA discipline for recurring incidents with enforced ownership.
• Redesign service catalog and request workflows:

• Standardize, simplify, and automate fulfillment

• Establish asset lifecycle controls:

• Intake? deployment? refresh? disposal tracking
• Monthly reconciliation cadence

• Introduce XLAs (experience metrics) alongside SLAs.

Deliverables:

• Measurable reduction in ticket volume and MTTR
• AI/automation actively handling real workloads
• Standardized, faster request fulfillment
• Asset visibility improved with audit-ready tracking

Days 61–90 – Scale, Optimize, Institutionalize
Objective: Lock in gains and scale transformation across the enterprise.

• Expand automation to end-to-end workflows:

• Joiner/mover/leaver (JML) processes
• Role-based access provisioning

• Achieve sustained improvements:

• MTTR reduction (target 20–30%)
• Increased FCR
• Noticeable CSAT/NPS lift

• Operationalize a productivity model:

• Shift-left strategy fully in motion
• Tier 1 handling majority of volume via automation/self-service

• Implement cost and efficiency controls:

• Optimize hardware/software utilization
• Reduce redundant tools/licenses

• Formalize governance and operating model:

• KPIs, ownership, vendor accountability
• Continuous improvement pipeline

• Present executive roadmap (6–12 months) with ROI tied to automation and efficiency gains.

Deliverables:

• Scaled automation with measurable ROI
• Faster, simpler access and request experience
• Fully governed asset management program
• Clear forward roadmap aligned to business outcomes

90-Day Impact Snapshot

• 20–30% reduction in MTTR
• 15–30% ticket deflection via automation/self-service
• Significant improvement in request turnaround times
• Instill confidence in asset inventory accuracy
• Visible shift from reactive support? intelligent, proactive service

#RT
#DICEJOBS]]> Wed, 01 Apr 2026 00:00:00 EDT 0 IT Infrastructure Engineer Manager


The IT Infrastructure Engineer Manager is responsible for leading a team of Systems Engineers supporting mission-critical infrastructure across Unix, Linux, WebSphere and F5 environments.

This role combines technical leadership with operational oversight, ensuring the reliability, scalability, and security of distributed systems. The Manager will perform hands-on tasks, delegate responsibilities, and collaborate with cross-functional teams to support application hosting, infrastructure upgrades, and automation initiatives. The ideal candidate will have 5 to 10 years of experience designing, implementing, and maintaining enterprise-grade Unix/Linux infrastructure, with expertise in F5 load balancing technologies. The candidate should be well-versed in virtualization, automation, and monitoring solutions, and capable of managing a team in a fast-paced, dynamic environment. Strong communication skills and the ability to work across multiple teams and management levels are essential

IT Infrastructure Manager Responsibilities & Qualifications Job Responsibilities:

• Lead a team of Unix/Linux/F5 Systems Engineers (junior and senior level)
• Oversee day-to-day operations of AIX, RHEL, and F5 environments
• Manage team schedules, priorities, and workload distribution
• Act as first point of escalation for technical and operational issues
• Participate in on-call rotation and ensure timely incident resolution
• Attend project planning meetings and assign work responsibilities
• Drive automation and continuous improvement initiatives
• Ensure compliance with security and operational standards
• Coordinate with application teams, developers, and other infrastructure groups

IT Infrastructure Manager Minimum Qualifications

• Bachelors degree in in related field or Industry experience in infrastructure management
• 5–10 years of Unix/Linux systems administration experience
• 3–5 years of experience managing F5 load balancers
• Strong command-line skills and shell scripting
• Experience with virtualization platforms (PowerVM, VMware)
• Familiarity with automation tools
• Experience with monitoring tools (Nagios, SolarWinds, etc.)
• Experience with Application Servers – WebSphere is preferred
• Proven track record in patch management and infrastructure upgrades
• Excellent problem-solving and analytical skills
• Strong verbal and written communication skills
• Experience communicating with upper management

 ]]> Fri, 27 Mar 2026 00:00:00 EDT 0 Senior ETL Developer

Senior ETL Developer Job Description:
This person leverages the latest ETL/ELT technologies including data pipeline design principles and integration patterns as a basis for supporting analytics and an enterprise data warehouse. Performs complex and senior level data integration pattern design and development activities in support of maintaining both legacy and modern data sourcing. Performs all aspects of the development life cycle. Delivers results through impeccable work ethic and perseverance to seek growth. 

Senior ETL Developer Minimum Qualifications:

• Education: Bachelors or masters degree in computer science, Computer Engineering, IT, or a closely related technical field.
• 6 years of ETL, development, and /or database architectural design experience.
• 2 years of experience with writing and optimizing existing complex SQL queries.
• 2 years of database application development experience
• 3 years of professional experience with database technologies and ETL/ELT tools and scripting.

Senior ETL Developer Preferred Skills:

• Knowledge of modernizing or consolidating legacy siloed databases.
• Strong knowledge across multiple database technologies including both columnar and row indexed relational DBs such as Vertica and SQL Server.
• Knowledge of schema driven design, development, and administration.
• Advanced knowledge of SQL, relational databases, query authoring
• Ability to execute SQL, T-SQL, ETL/ELT scripting, and automation techniques.
• Knowledge of common tools for Linux (logs, piping, redirections, grep, sed, yum)
• Knowledge of Linux scripting (Python, Perl, shell scripts)
• Experience with architecting data modeling and meeting requirements for data visualization or reporting tools
• Knowledge of data concepts around change data capture, and slowly changing dimensions

Senior ETL Developer Key Responsibilities:

• Creates, develops, modifies, and maintains data pipelines for internal and external facing data applications as part of an Agile/SCRUM engineering team.
• Collaborate heavily with data modeling and subject matter experts based on data driven industry best practices.
• Delivers solutions to provide full product life cycle support, collaborating within and across teams, database development and deployment.
• Explores new technologies and development techniques to foster innovation.
• Coordinates and communicates with users, developers, and product owners to design and implement solutions that services the end user.
• Mentors and develops junior engineers through code reviews, co-development and best practices.
• Assembles large and complex data sets that meet business requirements.
• Develops design patterns, standards, documentation, etc. and works with other developers for implementation.
• Provide data integration oversight for Third Party integrations and database core components.

]]> Tue, 24 Mar 2026 00:00:00 EDT 0 Senior Mainframe Engineer Cobol Developer

Senior Mainframe Engineer Cobol Developer Job Description
This person provides ongoing development and maintenance for major financial systems including AR, Billing and Sales Reporting applications. Leads in small to midsize projects, analysis and design of new or improved systems, ability to deal with complex development issues such as multiplatform development, and small size project management which do not cross departmental boundaries.

Senior Mainframe Engineer Cobol Developer Minimum Qualifications

• B.S. degree in computer science or related field or directly related experience
• 6 plus years development experience as application engineer, sr. programmer analyst
• 5 plus years mainframe COBOL and or Mainframe iSeries development experience
• 5 plus years relational database experience

Senior Mainframe Engineer Cobol Developer Preferred Skills

• Understanding of logistics order to delivery process, distribution functions or transportation processes
• Experience with Account Receivable systems
• Experience with ASI Accounts Receivable system
• Knowledge of Cobol Programming on Mainframe and iSeries platforms
• Knowledge of DB2, Oracle, SQL, SSIS and SSRS
• Ability to be flexible, multitask based on workflow demands

Senior Mainframe Engineer Cobol Developer Key Responsibilities

• Develops, tests, and implements changes to existing mainframe COBOL programs, applications including integration with MQ and API middleware.
• Works closely with client resources to assist in solution design and implementation
• Supports user, customer community to capture system requirements.
• Works with multiple systems  i.e. Order Processing, Warehouse Processing, Billing, Sales, Credit Processing
• Manages projects that require work from others.
• Creates project plans and manipulates the key factors time, resources, and functionality in order to offer alternatives to project sponsors.
• Communicates project status and issues.
• Enforces good development practices.
• Investigates new technologies and new techniques.
• Develops and modifies internal facing software applications.
• Provides application development life cycle support including specifications, prototypes, development, quality assurance, deployment and support.
• Reviews and evaluates application workflow and user experience.
• Provides adequate tests to ensure program meets specified requirements.
• Coordinates with users and product owners to gather requirements.

]]> Tue, 24 Mar 2026 00:00:00 EDT 0 Director of Infrastructure

Director of Infrastructure Job Description:
This person directs the development and implementation of comprehensive IT infrastructure strategies that align with and support the organization’s business goals. Leads and oversees all infrastructure functions, from engineering to operations, ensuring stability, scalability, and security of the enterprise technology environment. Manages diverse technical teams encompassing open systems (Linux and Windows), networking, CloudOps, storage, database, and IBM systems, driving operational excellence and continuous improvement. Through strategic planning, innovation, and collaboration; ensures that the company’s infrastructure capabilities effectively enable current and future business objectives.

Director of Infrastructure Minimum Qualifications:

• Bachelor’s degree in computer science or related field
• 8+ years of progressive experience in IT infrastructure operations
• 5+ years in a leadership or management capacity overseeing multi-disciplinary technical teams responsible for system administration, patch management, monitoring, backup/recovery, and performance optimization.
• 5+ years’ experience managing enterprise-level infrastructure environments including Windows, Linux, IBM Systems, cloud platforms, storage, and networking.
• 5+ years’ experience developing and managing operational budgets, vendor contracts, and service-level agreements (SLAs).

Director of Infrastructure Preferred Skills:

• Ability to successfully drive automation, process improvement, and operational excellence initiatives
• Knowledge of both on-premise and cloud environments (AWS, Azure, or GCP).
• Strong understanding of ITIL or similar service management frameworks and their application in large-scale operations.
• Project management skills

Director of Infrastructure Key Responsibilities:

• Design and execute infrastructure and operations strategies supporting enterprise business objectives, ensuring scalability, security, and high availability across hybrid (on-prem and cloud) environments.
• Provide leadership and direction for all infrastructure domains including open systems (Windows/Linux), networking, CloudOps, storage, database, and IBM systems.
• Oversee daily operational activities including system monitoring, patching, maintenance, backup, and recovery, ensuring stability and adherence to SLAs.
• Champion automation, orchestration, and containerization (e.g., Terraform, Ansible, Kubernetes) to improve deployment speed, reduce manual effort, and enhance system reliability.
• Partner with Data Science and Application teams to design and maintain infrastructure capable of supporting AI/ML workloads, including GPU clusters, data pipelines, and model deployment environments.
• Direct the design and implementation of enterprise monitoring and observability frameworks to proactively identify and resolve performance or availability issues.
• Drive adherence to ITIL-aligned service delivery, including Incident, Problem, and Change Management, while maintaining clear business-impact communication during critical events.
• Lead disaster recovery and business continuity planning, testing, and documentation for all critical systems and applications.
• Partner with Information Security, and Application Development teams to maintain system integrity, enforce security controls, and support innovation initiatives.
• Manage vendor relationships, contracts, and negotiations related to infrastructure hardware, software, cloud, and managed services.
• Develop and manage annual operating and capital budgets, ensuring cost efficiency and alignment with strategic priorities.
• Establish and monitor operational KPIs and Service Level Objectives (SLOs) to measure performance, drive accountability, and identify opportunities for improvement.
• Oversee capacity planning and performance tuning to ensure optimal utilization of compute, storage, and network resources.
• Direct evaluation and selection of network, server, storage, and co-location technologies to meet enterprise needs and future scalability.
• Ensure ongoing compliance with corporate, regulatory, and security requirements.
• Promote a culture of collaboration, respect, innovation, and continuous learning across the Infrastructure & Operations organization.
• Serve as the escalation point for critical incidents, coordinating response and communication across technical teams and business stakeholders.
• Stay informed of emerging technologies and industry trends to guide modernization and long-term infrastructure strategy.

]]> Wed, 14 Jan 2026 00:00:00 EST 0