https://JOBS.RESOLUTION-TECH.COM/ en-us Data Center Chief Engineer Career Opportunity
The Data Center Chief Engineer is responsible for the overall performance, operation, and maintenance of all critical infrastructure systems supporting the data center. This role ensures continuous uptime, optimal energy efficiency, and compliance with safety and industry standards. The Chief Engineer leads the technical team in managing power, cooling, mechanical, and electrical systems while driving innovation and operational excellence.

Data Center Chief Engineer Key Responsibilities

Operations & Maintenance:

• Oversee daily operations of critical systems including HVAC, UPS, generators, switchgear, PDUs, and fire suppression systems.
• Develop and implement preventive and predictive maintenance programs to ensure peak efficiency and high availability.
• Manage vendor contracts, commissioning, testing, and maintenance schedules for all mechanical and electrical systems.
• Ensure adherence to standard operating procedures (SOPs), methods of procedure (MOPs), and emergency operating procedures (EOPs).

Leadership & Team Management:

• Work directly with Director of Data Center Operations and Director of Infrastructure in overall design and operations of Data Center
• Lead and mentor a team of engineers and technicians to maintain 24x7x365 operational excellence.
• Provide training and development to enhance team technical competencies.
• Collaborate with IT operations, network, and facility teams to coordinate maintenance without impacting services.

Strategic & Technical Oversight:

• Develop long-term strategies for capacity planning, system upgrades, and energy efficiency improvements.
• Oversee infrastructure commissioning for new data center builds or expansions.
• Evaluate new technologies for improving reliability, automation, and sustainability.

Risk Management & Compliance:

• Ensure all operations comply with applicable codes (NEC, ASHRAE, NFPA, OSHA, etc.) and corporate standards.
• Conduct risk assessments and root cause analyses for incidents or failures.
• Maintain detailed documentation and reporting for audits, SLAs, and KPIs.

Data Center Chief Engineer Required Skills and Qualifications

Education & Experience:

• Bachelor's degree in Electrical, Mechanical, or Facilities Engineering and/or Computer Science related studies (Master's preferred).
• 10+ years of experience in data center operations or mission-critical environments, with at least 5 years in a leadership role.

Technical Expertise:

• Deep knowledge of high-availability power and cooling systems, electrical distribution, and automation controls.
• Experience with BMS/DCIM systems, load management, and energy analytics is a plus.
• Familiarity with Tier standards (Uptime Institute) and ISO/ITIL processes.

Soft Skills:

• Strong leadership, problem-solving, and communication skills.
• Ability to manage complex projects under pressure with high attention to detail.
• Excellent cross-team collaboration and vendor management abilities.

#RT
#DICEJOBS]]> Fri, 10 Apr 2026 00:00:00 EDT 0 IT Support Administrator Career Opportunity
Under direct supervision, the IT Support Administrator provides second-level onsite and remote technical support on a continuing basis. This role serves as a critical front-line resource for IT Operations, responsible for triaging, troubleshooting, and resolving operational incidents and ServiceNow service catalog requests. The position requires a well-rounded, customer-focused technician with strong communication skills, hands-on technical expertise, and the ability to coordinate effectively with vendors and internal teams.

IT Support Administrator Role Overview
The IT Support Administrator is responsible for owning and managing operational incidents from intake through resolution, including escalated issues. This individual ensures operational incidents are properly accessed, documented, communicated, and resolved, performing root cause analysis where appropriate. The role includes responsibility for routine (daily) onsite operational checks, preventive maintenance, inventory management, and support of IT infrastructure, conference room AV systems, data center, and communication closets. The ideal candidate is a customer-focused technologist who understands the importance of reliable systems, proactive maintenance, and clear communication, and who can operate effectively in a fast-paced, service-oriented environment.

IT Support Administrator Key Responsibilities

Incident & Service Management:

• Troubleshoot, resolve, and close operational incidents and service catalog requests using ServiceNow, in accordance with established SLAs.
• Own escalated incidents end-to-end, coordinating with internal teams and vendors as needed to drive resolution.
• Provide timely and clear communication to customers and stakeholders regarding incident status, progress, and resolution.
• Perform root cause analysis and recommend corrective and preventive actions to reduce recurring issues.

Operations & Maintenance:

• Perform routine onsite operational checks to ensure systems, infrastructure, and equipment are functioning as expected.
• Conduct preventive maintenance and validation activities to identify and address system issues before they impact users.
• Support daily operations within data centers and communication closets, including hardware checks, reboots, cabling, and equipment setup.

Conference Room & End-User Support:

• Provide hands-on support and daily functional testing for conference room AV and collaboration equipment.
• Deliver Level 2 end-user support for hardware, software, and peripheral issues, including VIP support as required.
• Assist with scheduled changes, infrastructure upgrades, and project implementations requiring onsite support.

Vendor Coordination & Asset Management:

• Coordinate with approved vendors to schedule onsite and remote maintenance, both planned and unplanned.
• Obtain and track vendor quotes, invoices, warranty information, and renewal agreements.
• Manage inventory of IT operations equipment, including assets located in data centers and communication closets.
• Track hardware lifecycle activities such as installation, replacement, and decommissioning.

Documentation, Training & Knowledge Sharing:

• Create, maintain, and update technical documentation using standard documentation methodologies.
• Develop short-form instructional content (30-60 second videos, quick tips, and social-style formats) to support a diverse end-user community.
• Provide end-user training sessions or demonstrations as needed to improve adoption and user experience.
• Recommend process improvements to enhance service delivery and operational efficiency.

IT Support Administrator Experience Requirements

• Minimum of 3 years of experience in onsite and/or remote Service Desk Level II support.
• Prior experience working in a technical support or IT operations environment with hands-on troubleshooting responsibilities.

IT Support Administrator Required Technical Skills

• Strong knowledge of desktop and laptop hardware, operating systems, and peripherals.
• Experience supporting Windows 11, Windows Server (2012 or later), Microsoft 365, and Microsoft Azure.
• Hands-on experience with ServiceNow (San Diego or later) for incident and service request management.
• Working knowledge of Active Directory, networking fundamentals, and infrastructure components (servers, switches, Wi-Fi access points, network printing, VPN, etc.).
• Experience supporting conference room AV, video conferencing, and collaboration technologies.
• Strong troubleshooting skills across hardware, operating systems, and applications.

IT Support Administrator Required Soft Skills

• Strong customer service focus with a commitment to positive user experience.
• Excellent verbal and written communication skills.
• Ability to prioritize workload and manage multiple tasks effectively.
• Strong analytical, coordination, and problem-solving skills.
• Demonstrated ability to work independently and collaboratively within a team environment.

IT Support Administrator Work Requirements

• Local candidates only.
• Reference furnished upon request.
• Onsite presence required five (5) days per week.

#RT]]> Mon, 06 Apr 2026 00:00:00 EDT 0 Application Development Manager Career Opportunity
We are looking for a knowledgeable, hands-on leader to manage the ongoing application development activities for our Information Technology organization. In this role, your duties will include delivering technical solutions based on business strategy, collaborating with colleagues, performing successful troubleshooting of technical issues, and mentoring a team of direct reports. The manager role will require astute customer service skills to manage internal and external end users of the application suites. The manager will assist their team in prioritizing work and provide guidance to team members as needed to successfully complete projects. To ensure success as an application development leader, you should possess prior experience in technical application development and team leadership in a fast-paced environment, hands-on experience with a variety of business applications, and the ability to learn quickly while adapting to changes within the organization.

Application Development Manager Role and Responsibilities

Team Leadership:

• Provide people leadership/management to a team of three to six application developers under the supervision of the Director, Enterprise Systems & Development.
• Provide coaching and mentorship to ensure that the development team has all the resources needed to complete project assignments, quickly address any challenges and issues, and prevent or resolve conflicts as needed.
• Perform performance reviews and hold regular feedback conversations with direct reports.
• Ensure team members understand development best practices and facilitate work in a timely, efficient manner to meet the needs of our stakeholders.
• Hold team members accountable to follow all defined processes and procedures; collaborating with them to develop new procedures where needed. 
• Prioritize the creation, storage, and organization of team documentation knowledge base to ensure all solutions delivered are thoroughly understood, documented, and transitioned well to support teams.
• Drive the strategy, roadmap, execution and optimization of our application development landscape with a cloud smart, vendor supported philosophy.
• Ensure the team appropriately executes project deliverables according to committed timelines.
• Collaborate with cross functional teams to ensure all deliverables are designed, developed, and supported appropriately.

Project Management:

• Work with project managers/business analysts in development of project plans, functional specifications, resource plans, and project schedule estimates.
• Work with project managers to set achievable timelines for team deliverables in conjunction with overall projects or programs.
• Manage team members accordingly to meet or exceed expectations for project timelines.
• Ensure risks, actions, issues, and decisions are understood and communicated appropriately.
• Provide or contribute to project artifacts such as requirements documents, designs, test cases, and deployment run books.

Technical Leadership:

• Engage with business and IT stakeholders to ensure solution development is aligned with business goals and technical architectural principles.
• Propose informed ideas on technology strategy and direction.
• Provide technical oversight, leadership, and support of existing systems, including current custom applications, as well as the development of new applications/functionality.
• Collaborate with team members on Software Development Life Cycle (SDLC); including requirements analysis, design, configuration, change and risk management, documentation, planning, accessibility.
• Develop and review software requirements, create design documents, write programs, and package, test, configure, and deploy software.
• Develop and enhance software programs and data structures that meet business objectives.
• Design, develop, test, and refine software deliverables.
• Review and create system, software, and functional design specifications.
• Perform code reviews and ensure change control is being followed.
• Oversee the execution and tracking of project efforts with regular updates to senior management and key stakeholders.
• Prepare documentation and provide end-user training and support as necessary.
• Establish productive working relationships and maintain effective communications with teammates and end-users.
• Ensure compliance for all supported software/applications with security controls. This includes capturing security controls during requirements gathering, developing secure code, error handling, conducting vulnerability scans, managing and mitigating potential risks/vulnerabilities, and supporting SOX efforts and documentation.

Application Development Manager Required Skills and Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a relevant field, or an equivalent combination of education and experience, and a minimum of 5 years of relevant experience including at least 2 years leading development teams.
• Experience with software architecture, business analysis, technical solutions, and deploying software and custom modules in an enterprise environment.
• Demonstrated experience applying quality engineering principles throughout the software development product lifecycle.
• Excellent interpersonal skills, including teamwork, organizational skills, and being able to perform multiple tasks simultaneously.
• Strong analytical skills, be proactive and acquire new technical skills as needed to perform job duties.
• Experience must include SAP ABAP/BTP, .NET Framework; C#; VB; SQL Server; API development; Web Services; Unit Testing; .NET Core; IIS; Azure DevOps.
• Project Management Institute (PMI) or Agile/Scrum certification desired.
• Cloud-based application development experience, preferably within AWS, Azure, or GCP.
• Experience performing application development activities within a DevOps/DevSecOps framework, preferably with some degree of continuous integration/delivery exposure.
• Experience in a fast-paced manufacturing environment preferred.

Application Development Manager Leadership and Soft Skills

• Exceptional ability to provide support to internal and external end users.
• Advanced proficiency in determining the causes of application errors.
• Exceptional communication skills.
• Ability to lead and mentor team members.
• Collaborate well with other teams and colleagues toward efficient and effective solutions.

#RT
#DICEJOBS]]> Mon, 06 Apr 2026 00:00:00 EDT 0 IT Support Analyst Career Opportunity
The IT Support Analyst is responsible for providing technical support to end users, ensuring reliable access to systems, applications, and services. This role focuses on incident resolution, service request fulfillment, and delivering a high-quality user experience while adhering to established service levels and operational procedures.

IT Support Analyst Key Responsibilities

• Provide first-line technical support for hardware, software, and system-related issues
• Respond to and resolve service requests and incidents through the ticketing system in accordance with SLAs
• Diagnoses and troubleshoot issues related to desktops, laptops, mobile devices, and enterprise applications
• Manage user accounts, access permissions, and password resets in alignment with security policies
• Install, configure, and maintain end-user hardware and software
• Escalate complex or unresolved issues to appropriate technical teams
• Document incidents, resolutions, and standard operating procedures
• Support onboarding and offboarding activities, including equipment setup and access provisioning
• Contribute to continuous improvement of support processes and user experience

IT Support Analyst Required Qualifications

• 1 to 2 years of experience in IT support, service desk, or helpdesk environments
• Knowledge of Windows and/or macOS operating systems
• Familiarity with Microsoft 365 and common enterprise applications
• Experience with ticketing systems (e.g., ServiceNow, Jira, or similar)
• Strong troubleshooting and problem-solving skills

IT Support Analyst Preferred Qualifications

• Experience with endpoint management tools (e.g., SCCM, Intune)
• Basic scripting knowledge (PowerShell or similar)
• ITIL Foundation certification
• Familiarity with remote support tools and practices

IT Support Analyst Core Competencies

• Customer service and communication skills
• Attention to detail and documentation discipline
• Time management and prioritization
• Analytical thinking and problem-solving
• Team collaboration

#RT]]> Thu, 02 Apr 2026 00:00:00 EDT 0 Director, End User Services (AI Automation & Service Optimization)

Overview
We are seeking a forward-thinking Director of End User Services to lead the transformation of our end user support ecosystem. This role will drive the adoption of AI-powered automation, elevate break/fix performance, streamline access and service request processes, and modernize asset management and inventory control.
You will combine operational excellence with innovation—leveraging data, automation, and user-centric design to deliver a seamless, scalable end user experience.
Director, End User Services Key Responsibilities
AI & Automation Strategy

• Define and execute a roadmap for AI-driven automation across End User Services (e.g., virtual agents, self-healing, workflow automation).
• Identify high-volume, repeatable processes and implement automation to reduce manual effort and resolution time.
• Partner with IT, Security, and Business teams to integrate AI solutions into service delivery platforms (e.g., ServiceNow, endpoint tools).
• Establish metrics to measure automation effectiveness (deflection rates, MTTR reduction, user satisfaction).

Break/Fix Excellence

• Lead global end user support operations to improve incident response and resolution times.
• Implement proactive and predictive support models (e.g., monitoring, self-remediation).
• Drive root cause analysis (RCA) discipline to eliminate recurring issues.
• Establish SLAs/XLAs focused on both performance and user experience.

Access & Service Request Optimization

• Oversee and improve identity, access, and request fulfillment processes.
• Streamline workflows to reduce cycle time and improve transparency.
• Champion self-service capabilities and knowledge management to reduce ticket volume.
• Ensure compliance with security and audit requirements.

Asset Management & Inventory Control

• Develop and maintain a robust IT asset lifecycle management program (procurement through disposal).
• Implement accurate, real-time inventory tracking and reconciliation processes.
• Optimize hardware/software utilization and cost management.
• Ensure compliance with financial, security, and regulatory standards.
• User Experience & Continuous Improvement
• Establish a user-centric service model with measurable satisfaction (CSAT, NPS, XLAs).
• Analyze service data to identify trends and improvement opportunities.
• Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.

Leadership & Collaboration

• Build and lead high-performing global teams across service desk, desktop support, and endpoint services.
• Collaborate with Infrastructure, Security, HR, and Business Units to align services with business needs.
• Manage vendor relationships and outsourced service providers.
• Develop talent and foster a culture of innovation and accountability.

Director, End User Services Qualifications

• Bachelor degree in Information Technology, Business, or related field (Masters preferred).
• 10+ years of experience in IT End User Services or IT Operations, with at least 5 years in leadership.
• Proven experience implementing AI/automation in IT support environments.
• Strong knowledge of:

• ITIL / ITSM frameworks
• Endpoint management (e.g., Intune, SCCM, Jamf)
• Service management platforms (e.g., ServiceNow)
• Identity & Access Management (IAM)

• Demonstrated success improving break/fix performance, request fulfillment, and asset management.
• Experience managing global teams and third-party vendors.

Key Skills

• Strategic thinking with hands-on execution ability
• Data-driven decision making
• Process optimization and automation mindset
• Strong leadership and stakeholder management
• Excellent communication and change management skills

Success Metrics

• Reduction in Mean Time to Resolve (MTTR)
• Increased automation/deflection rates
• Improved CSAT/NPS scores
• Reduction in ticket volume through self-service
• Asset accuracy and lifecycle compliance
• Faster access/request fulfillment times

3 Director, End User Services 0-60-90 Day Plan (High-Impact)
First 30 Days – Diagnose, Triage, Act
Objective: Establish control, deliver quick wins, and expose gaps.

• Stand up a daily operations cadence (incident review, backlog burn-down, SLA tracking).
• Baseline and publish core metrics:

• MTTR, First Contact Resolution (FCR), ticket volume drivers, request cycle times, asset accuracy.

• Identify and eliminate top 5 ticket drivers (knowledge gaps, repeat incidents, misrouted requests).
• Launch immediate automation quick wins:

• Password resets, common access requests, software installs.

• Audit and correct critical asset inventory discrepancies (focus on high-risk / high-value assets).
• Map current access/request workflows and remove obvious approval bottlenecks.
• Establish executive visibility (weekly dashboard + risks + actions).

Deliverables:

• Live performance dashboard
• Top issues + remediation plan
• First automation use cases in production
• Stabilized service desk operations

Days 31–60 – Build, Standardize, Prove Value
Objective: Shift from reactive to structured, repeatable execution.

• Deploy AI-enabled capabilities:

• Virtual agent for Tier 0 support
• Automated ticket routing and triage
• Self-healing for common endpoint issues

• Reduce ticket volume by targeting 15–25% deflection through:

• Self-service expansion
• Knowledge base overhaul (top 20 issues)

• Implement RCA discipline for recurring incidents with enforced ownership.
• Redesign service catalog and request workflows:

• Standardize, simplify, and automate fulfillment

• Establish asset lifecycle controls:

• Intake? deployment? refresh? disposal tracking
• Monthly reconciliation cadence

• Introduce XLAs (experience metrics) alongside SLAs.

Deliverables:

• Measurable reduction in ticket volume and MTTR
• AI/automation actively handling real workloads
• Standardized, faster request fulfillment
• Asset visibility improved with audit-ready tracking

Days 61–90 – Scale, Optimize, Institutionalize
Objective: Lock in gains and scale transformation across the enterprise.

• Expand automation to end-to-end workflows:

• Joiner/mover/leaver (JML) processes
• Role-based access provisioning

• Achieve sustained improvements:

• MTTR reduction (target 20–30%)
• Increased FCR
• Noticeable CSAT/NPS lift

• Operationalize a productivity model:

• Shift-left strategy fully in motion
• Tier 1 handling majority of volume via automation/self-service

• Implement cost and efficiency controls:

• Optimize hardware/software utilization
• Reduce redundant tools/licenses

• Formalize governance and operating model:

• KPIs, ownership, vendor accountability
• Continuous improvement pipeline

• Present executive roadmap (6–12 months) with ROI tied to automation and efficiency gains.

Deliverables:

• Scaled automation with measurable ROI
• Faster, simpler access and request experience
• Fully governed asset management program
• Clear forward roadmap aligned to business outcomes

90-Day Impact Snapshot

• 20–30% reduction in MTTR
• 15–30% ticket deflection via automation/self-service
• Significant improvement in request turnaround times
• Instill confidence in asset inventory accuracy
• Visible shift from reactive support? intelligent, proactive service

#RT
#DICEJOBS]]> Wed, 01 Apr 2026 00:00:00 EDT 0 Full-Stack Agentic AI Developer (Hybrid with travel)
with Product Ownership Responsibilities Full-Stack Agentic AI Developer Position Summary We are looking for a Full-Stack Agentic AI Developer who can build autonomous, goal-driven AI systems and ship them as products that solve real business problems. This is not a traditional developer role. The ideal candidate blends deep technical fluency in agentic frameworks and AI-native development tools with a product owner’s instinct for prioritization, stakeholder management, and outcome-driven delivery.
You will design, build, and orchestrate multi-agent systems that plan, reason, use tools, recover from errors, and collaborate with humans when the stakes are high. Equally important, you will own the product roadmap for the solutions you build—translating business objectives into technical requirements, managing backlogs, and ensuring what ships creates measurable value. Full-Stack Agentic AI Developer What You Will Do Agentic AI Development

• Design, develop, and deploy autonomous and semi-autonomous AI agent systems that interpret goals, gather context, select tools, and execute end-to-end workflows
• Build and maintain custom skills, plugins, and tool integrations that extend agent capabilities across enterprise environments
• Architect multi-agent orchestration patterns including agent-to-agent delegation, parallel task execution, and human-in-the-loop escalation paths
• Implement agentic memory frameworks, context management strategies, and guardrails that ensure reliable, safe, and auditable agent behavior
• Develop and refine system prompts, reasoning chains, and evaluation pipelines to continuously improve agent performance

Full-Stack Engineering

• Build robust, scalable web applications and APIs that serve as the interface and backbone for AI-powered solutions
• Work across front-end and back-end technologies to deliver complete, production-ready systems
• Design and implement data pipelines, integrations, and infrastructure to support agent operations at scale
• Write clean, maintainable, well-tested code and conduct thorough code reviews

Product Ownership & Business Alignment

• Own the product vision and roadmap for the AI solutions you build—from discovery through delivery and iteration
• Translate business objectives and stakeholder needs into prioritized backlogs, user stories, and acceptance criteria
• Collaborate directly with clients, executives, and cross-functional teams to define scope, manage expectations, and communicate progress
• Measure and report on product outcomes using business-relevant KPIs, not just technical metrics
• Make build-vs-buy and technology selection decisions grounded in ROI, time-to-value, and strategic fit
• Facilitate sprint planning, demos, and retrospectives—functioning as a player-coach who both builds and leads

Full-Stack Agentic AI Developer Required Qualifications Experience & Education

• 5–10 years of software development experience with progressive responsibility
• Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)
• 2+ years of hands-on experience building AI-powered applications, including agent-based systems
• Demonstrated experience functioning as a product owner, product manager, or technical lead with direct business-facing accountability

Agentic AI & LLM Expertise

• Proven experience with agentic coding tools and AI-native development environments. Proficiency in one or more of the following is required:
  • Claude Code — terminal-native agentic development, sub-agents, skills authoring, MCP server integration
  • OpenAI Codex — autonomous cloud-based coding agents, background task execution, PR workflows
  • Cursor — AI-native IDE, multi-model routing, Composer multi-file editing, background agents
  • GitHub Copilot — agent mode, code review automation, workspace integration
• Experience building custom skills, tool definitions, and structured prompt architectures for AI agents
• Proficiency with LLM orchestration frameworks such as LangChain, LangGraph, CrewAI, AutoGen, or Semantic Kernel
• Experience with agentic memory and context management (e.g., Mem0, Letta, custom RAG pipelines)
• Strong understanding of prompt engineering, chain-of-thought reasoning, and evaluation frameworks for agent behavior

Programming & Architecture

• Strong proficiency in Python and JavaScript/TypeScript; additional languages (C#, Go, Rust) are a plus
• Experience with front-end frameworks (React, Next.js, Angular) and back-end frameworks (FastAPI, Express.js, Flask)
• Expertise with Git, GitHub workflows, branching strategies, CI/CD pipelines, and infrastructure-as-code
• Experience building and consuming REST APIs, GraphQL endpoints, and microservices architectures
• Database expertise spanning relational (PostgreSQL), vector (Pinecone, Zilliz, Chroma), and graph databases (Neo4j)
• Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes)

Full-Stack Agentic AI Developer Preferred Qualifications

• Experience deploying LLM agents in production using serving frameworks such as vLLM, e2B, or Daytona
• Familiarity with Model Context Protocol (MCP) servers and building custom tool integrations
• Experience with agent evaluation, red-teaming, and safety testing methodologies
• Background in AI governance, responsible AI practices, or ISO 42001 / SOC 2 compliance frameworks
• Experience with AgentOps practices: monitoring, observability, and telemetry for autonomous systems
• Certified Scrum Product Owner (CSPO), SAFe Product Owner, or equivalent agile certification
• Prior consulting or professional services experience with client-facing delivery accountability
• Mobile application development experience
• Experience mentoring junior developers and building team capability

What Sets You Apart The best candidate for this role doesn’t just write code—they think in systems, products, and outcomes. You understand that the highest-value AI work often happens upstream of production: in defining the right problem, designing the right agent architecture, and ensuring the solution actually moves a business metric. You are equally comfortable whiteboarding an agent orchestration pattern with engineers and presenting a product roadmap to a C-suite audience.
You have strong opinions, loosely held, about how autonomous AI systems should be built, tested, and governed. You stay current not because you’re told to, but because you’re genuinely fascinated by the pace of change in agentic AI—and you bring that energy to your team every day.

#DICEJOBS
#RT
 ]]> Wed, 01 Apr 2026 00:00:00 EDT 0 IT Infrastructure Engineer Manager


The IT Infrastructure Engineer Manager is responsible for leading a team of Systems Engineers supporting mission-critical infrastructure across Unix, Linux, WebSphere and F5 environments.

This role combines technical leadership with operational oversight, ensuring the reliability, scalability, and security of distributed systems. The Manager will perform hands-on tasks, delegate responsibilities, and collaborate with cross-functional teams to support application hosting, infrastructure upgrades, and automation initiatives. The ideal candidate will have 5 to 10 years of experience designing, implementing, and maintaining enterprise-grade Unix/Linux infrastructure, with expertise in F5 load balancing technologies. The candidate should be well-versed in virtualization, automation, and monitoring solutions, and capable of managing a team in a fast-paced, dynamic environment. Strong communication skills and the ability to work across multiple teams and management levels are essential

IT Infrastructure Manager Responsibilities & Qualifications Job Responsibilities:

• Lead a team of Unix/Linux/F5 Systems Engineers (junior and senior level)
• Oversee day-to-day operations of AIX, RHEL, and F5 environments
• Manage team schedules, priorities, and workload distribution
• Act as first point of escalation for technical and operational issues
• Participate in on-call rotation and ensure timely incident resolution
• Attend project planning meetings and assign work responsibilities
• Drive automation and continuous improvement initiatives
• Ensure compliance with security and operational standards
• Coordinate with application teams, developers, and other infrastructure groups

IT Infrastructure Manager Minimum Qualifications

• Bachelors degree in in related field or Industry experience in infrastructure management
• 5–10 years of Unix/Linux systems administration experience
• 3–5 years of experience managing F5 load balancers
• Strong command-line skills and shell scripting
• Experience with virtualization platforms (PowerVM, VMware)
• Familiarity with automation tools
• Experience with monitoring tools (Nagios, SolarWinds, etc.)
• Experience with Application Servers – WebSphere is preferred
• Proven track record in patch management and infrastructure upgrades
• Excellent problem-solving and analytical skills
• Strong verbal and written communication skills
• Experience communicating with upper management

 ]]> Fri, 27 Mar 2026 00:00:00 EDT 0 Senior Scrum Master Career Opportunity
Our client, who is a global leader in SaaS and AI based CX platforms, is looking for a motivated and talented Senior Scrum Master that will be responsible for supporting multiple Agile teams in delivering high-quality products through effective Scrum practices, coaching, and continuous improvement. This role partners closely with Product Owners, Engineering Managers, and cross-functional stakeholders to remove impediments, optimize team performance, and mature Agile practices across the organization. The ideal candidate is an experienced servant-leader who excels at facilitation, communication, and driving measurable outcomes.

Senior Scrum Master Role and Responsibilities

• Guide 2 to 3 Scrum teams in applying Agile and Scrum principles effectively.
• Coach team members on self-management, cross-functionality, and accountability.
• Foster an environment of continuous improvement, learning, and psychological safety.
• Mentor junior Scrum Masters and contribute to scaling Agile practices across the enterprise.
• Facilitate Sprint Planning, Daily Standups, Backlog Refinements, Sprint Reviews, and Retrospectives.
• Ensure ceremonies are productive, focused, and continuously improving.
• Work with Product Owners to build healthy, transparent, and well-prioritized backlogs.
• Track and ensure visibility into team metrics (velocity, throughput, cycle time, predictability).
• Remove impediments and escalate issues that impact delivery timelines.
• Monitor dependencies, risks, and cross-team coordination.
• Drive adoption of Agile best practices and experimentation with new frameworks (Scrum, Kanban, XP, SAFe, etc.)
• Identify process bottlenecks and implement improvements using data-driven insights.
• Facilitate cross-team collaboration and alignment for multi-team initiatives.
• Partner with leadership, engineering, and product stakeholders to support strategic planning and delivery.
• Provide clear, timely communication on progress, risks, and impacts.
• Promote transparency through dashboards, reporting, and information radiators.

Senior Scrum Master Required Skills and Qualifications

• 5+ years of experience as a Scrum Master or Agile Coach.
• Proven success supporting multiple Scrum teams in a scaled environment.
• Strong understanding of Agile frameworks (Scrum, Kanban, SAFe, LeSS, etc.)
• Experience using Agile tools such as Jira, Azure DevOps, Rally, or VersionOne.
• Excellent facilitation, communication, and conflict-resolution skills.
• Demonstrated ability to remove impediments and unblock teams quickly.
• Ability to influence without authority.
• Strong problem-solving and adaptability.
• Excellent stakeholder engagement.

Senior Scrum Master Preferred Skills and Qualifications

• Technical & development skills.
• Certified Scrum Master.
• Relevant certifications: CSM, A-CSM, CSP-SM, PSM II/III, SAFe SSM/SA/POPM.
• Experience in DevOps, CI/CD pipelines, or cloud-native engineering environments.
• Background in coaching leaders and influencing organizational Agile maturity.
• Experience with metrics dashboards and Agile analytics.

#RT
#DICEJOBS]]> Tue, 24 Mar 2026 00:00:00 EDT 0 IT Service Desk Specialist Career Opportunity
Our client who is a well-respected government agency is seeking an experienced IT Support Specialist. This role will provide technical support to internal agency users in person, over the phone, and via remote tools. The right candidate for this role will be highly skilled in troubleshooting, incident resolution, documentation, and possess a track record of providing exceptional customer service and satisfaction.

IT Service Desk Specialist Role and Responsibilities

• Serves as the primary escalation point for incoming queries and technical issues.
• Manages and/or assigns projects and tasks toother team members as appropriate.
• Advises, collaborates, and assists business units with system enhancements and modifications.
• Provides technical assistance and support for incoming queries and technical issues related to systems, networking, phone system, audio/visual equipment, computer software (e.g., Windows 10, Microsoft Office, various browsers), hardware, etc.
• Effectively provides user support over the phone, in person, and via remote tools.
• Responds to user requests promptly, demonstrating courtesy and respect for customers to ensure complete problem resolution and satisfaction through appropriate follow-up.
• Assists users with information security and privacy questions; provides directions for the correct action.
• Supports telecommunication devices and services; assists users on various vendor wireless networks and telephony.
• Distributes and reviews user equipment required; updates inventory asset management systems with assigned equipment; ensures equipment is clean, up-to-date, and operational.
• Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, landlines, networks, and other assigned peripherals.
• Troubleshoots end-user problems; troubleshoots desktop and network printing problems for various vendor printing devices.
• May be asked to train users on IT hardware and software (e.g., laptops, printers, login, email, etc.)
• Creates user support documentation and instructions.
• Multi-task, prioritize problems, and manage time to ensure the timely resolution of incidents.
• This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.
• Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
• Providing fault analysis to customers core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.

IT Service Desk Specialist Required Skills and Experience

• Minimum of 2-3 years of IT technical support.
• Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, etc.
• Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.
• Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
• Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.
• Willing to work off-hours and weekends when required for projects or emergency support.
• Experience installing, configuring, and supporting network printers and audio/visual equipment.
• Effective use of ticketing systems to tracked document incidents (ServiceNow and Salesforce is strongly preferred).
• Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills.
• Strong team leadership, time management, and coaching and mentoring skills.
• Excellent customer service and communications kills are a must.
• Punctual and able to work onsite daily

#RT
#DICEJOBS]]> Tue, 03 Mar 2026 00:00:00 EST 0 Technical Project Manager
Technical Project Manager Position Summary

This role is primarily onsite.

The Technical Project Manager (TPM) is responsible for planning, coordinating, and delivering technical projects on time, within scope, and within budget. This role serves as the bridge between internal technical teams and client stakeholders to ensure clear communication, strong execution, and high customer satisfaction.
The TPM will manage multiple concurrent projects such as infrastructure upgrades, Microsoft 365 migrations, security initiatives, onboarding/offboarding, network changes, and other managed service deliverables.
In addition to project delivery, the TPM will support pre-sales efforts for new clients and help identify adjacent service opportunities during project execution. This includes participating in discovery calls, assisting with scoping and Statements of Work (SOWs), and partnering with sales and technical leadership to ensure smooth handoffs from sales to delivery. The TPM plays a key role in driving consistent project execution while supporting client growth through proactive planning and solution alignment.

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Technical Project Manager Key Responsibilities
Project Planning & Delivery

• Lead end-to-end delivery of technical projects from kickoff through closeout
• Define project scope, timeline, milestones, risks, and dependencies
• Develop and maintain project plans, schedules, and status reporting
• Ensure tasks are assigned, tracked, and completed by technical resources
• Coordinate project execution across engineering, service desk, and vendors

Client Communication & Stakeholder Management

• Serve as the primary point of contact for project communication
• Run client kickoff meetings, recurring project check-ins, and closeout meetings
• Provide clear updates on progress, risks, changes, and next steps
• Set expectations and proactively manage scope changes
• Maintain a professional, confident, and customer-first presence

Technical Coordination

• Translate business needs into technical requirements and workstreams
• Partner with engineers to validate design, approach, and implementation steps
• Coordinate change windows, downtime, and user communications
• Ensure documentation is captured for support handoff and operational readiness

Risk, Issue, and Change Management

• Identify and escalate risks early
• Track issues to resolution and ensure accountability across teams
• Manage project changes through clear documentation and approval
• Ensure lessons learned are captured and applied to future work

Operational Excellence

• Maintain accurate project notes, documentation, and artifacts
• Track project financials (time, materials, vendor costs) where applicable
• Support internal process improvement, templates, and repeatable playbooks
• Align delivery to company standards and client SLAs

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Required Qualifications

• 3+ years of project management experience in IT, MSP, or technical services
• Strong working knowledge of Microsoft 365, networking, and endpoint management
• Proven ability to manage multiple projects simultaneously
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to lead meetings, drive accountability, and manage client expectations

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Technical Project Manager Preferred Qualifications

• MSP experience strongly preferred
• Experience with tools such as ConnectWise Manage, Autotask, Jira, Monday.com, Asana, or Smartsheet
• Familiarity with Microsoft Intune, Entra ID, Defender, and modern security concepts
• Experience coordinating vendors (ISP, copier/printer, cabling, security systems, etc.)
• PMP, CAPM, ITIL, or similar certifications a plus

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Core Competencies

• Execution and follow-through
• Client-first mindset
• Clear communication and professionalism
• Ability to simplify complex technical topics
• Strong prioritization and time management
• Calm under pressure; solution-oriented
• Team coordination and accountability

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Success Measures (KPIs)

• Projects delivered on time and within scope
• Client satisfaction and clear communication
• Reduced escalations due to proactive planning
• Accurate documentation and smooth handoffs to Tech 1 and Escalation team
• Improved consistency and predictability in delivery

 ]]> Wed, 18 Feb 2026 00:00:00 EST 0 AI Automation and Operations IT Leader to spearhead the strategy, development, and integration of artificial intelligence and automation solutions across an organization's IT and business operations to drive efficiency and innovation. This leadership position requires a blend of technical expertise, strategic planning, and people management skills. 
AI Automation and Operations IT Leader Core Responsibilities

• Strategic Planning & Vision: Define and execute a strategic roadmap for AI and automation adoption, aligning initiatives with core business objectives to maximize value and ROI.
• AI/ML Solution Development & Deployment: Oversee the design, development, and seamless integration of AI models, machine learning algorithms, and intelligent automation solutions into existing enterprise systems and workflows (e.g., RPA, GenAI, AIOps).
• IT Operations Optimization (AIOps): Implement AI for IT operations (AIOps) to automate incident response, improve system reliability, optimize performance, and enhance security operations through predictive analytics and anomaly detection.
• Team Leadership & Mentorship: Build, lead, and mentor cross-functional teams of AI engineers, data scientists, and automation specialists, fostering a culture of continuous learning and innovation.
• Governance & Compliance: Establish and enforce governance frameworks and policies to ensure ethical AI use, data privacy, security, and compliance with relevant regulations (e.g., HIPAA, GDPR).
• Stakeholder Collaboration & Change Management: Partner with senior leadership and various departments (e.g., Sales, Finance, HR) to identify high-impact automation opportunities, manage change, and ensure successful user adoption of new technologies.
• Vendor & Resource Management: Evaluate, select, and manage relationships with external AI technology vendors and partners, ensuring cost-effective and scalable solutions.
• Performance Monitoring: Define and track Key Performance Indicators (KPIs) to measure the success, efficiency gains, and ROI of AI and automation initiatives, providing data-driven recommendations for improvement. 

AI Automation and Operations IT Leader Key Skills & Qualifications

• Education: A Bachelor's or Master's degree in Computer Science, Information Technology, Data Science, or a related field is typically required.
• Experience: Extensive experience (typically 7-10+ years) in IT infrastructure, operations management, or technology-enabled business transformation, with proven experience in leading AI and automation projects.
• Technical Proficiency: Deep understanding of AI/ML technologies, cloud platforms (AWS, Azure, GCP), programming languages (Python, SQL), and automation tools (RPA platforms like UiPath or Power Automate).
• Leadership: Strong leadership, project management, and communication skills, with the ability to translate complex technical concepts into clear business strategies for non-technical stakeholders.
• Problem-Solving: Excellent analytical and problem-solving skills, with a focus on data-driven decision-making and continuous improvement

 ]]> Tue, 30 Dec 2025 00:00:00 EST 0