Search IT & Business Jobs

Search by job category, location, or keywords. Register to apply for a position. You can also save a search to be notified by email of new jobs as they are posted.

Application Support Engineer

Brooklyn, NY 11201

Posted: 01/30/2023 Job Category: All IT Skills Job Number: 2666

Job Description

This is a rare opportunity to be part of an innovative product launching in an area new to cloud services. The primary focus of this role is deploying, maintaining, and supporting state-of-the-art cloud solutions used for digital evidence management by Public Safety and Law Enforcement customers worldwide. You will assist product teams to successfully introduce new products and versions to market as well as champion supportability and preventative action on behalf of customers.

  • Provide 2nd and 3rd line engineering support to the product
  • Provisioning, deploying, patching and upgrading primarily enterprise software hosted on the Azure cloud
  • Working closely with the development team to ensure successful deployment of software packages
  • Defining and implementing regular maintenance and health monitoring procedures
  • Work effectively with staff in all areas of the business, escalating when appropriate to management and/or development team
  • Take into account technical and commercial relationships with end users, partners and service providers
  • Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardizing customer data or operations
  • Participate in 24x7 on-call rotations
  • Previous work experience in a software, application, or product support role
  • Knowledge and experience with web applications and configuration management
  • Working knowledge of Windows server and client technology, ideally supporting web applications and services
  • Knowledge of Azure portal and familiarity with Azure services
  • Strong skills and experience with scripting
  • Experience with basic SQL querying or report creation (Power BI)
  • Knowledge of Elasticsearch and Kibana
  • Experience configuring Application Monitoring and Dashboards
  • Experience working in an ITIL environment
  • Relevant technical customer support experience preferred, particularly within a public safety environment
  • The ideal candidate is self-motivated and a rapid learner
  • Understanding of what represents good ‘customer service’ and how to deliver it is essential
  • Efficient, effective, and respectful verbal and written communication skills including:
    • Being a good listener, able to identify and validate assumptions
    • Use of effective questioning to confirm understanding of a problem and then provide the needed assistance to resolve it
  • Methodical troubleshooting, technical skills, and attention to detail to be used in diagnosing problems and reproducing issues in a local environment
  • Multi-tasking and time-management to prioritize and switch between varied tasks
  • Strong problem-solving skills and ability to work effectively under pressure
  • Careful record keeping
  • Able to use initiative and to work effectively both independently and as part of a team
  • Bachelor’s Degree in Information Technology, Computer Engineering or related field preferred; suitable and demonstrable professional experience will also be considered

Job Requirements

Application Support, Platform Support, Software Support

Meet Your Recruiter

Brianna Grubbs
Technical Recruiter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.