Posted: 08/09/2024 Job Category: Sales Job Number: 2901

Job Description

Bilingual Customer Service Representative (Parts) Job Description:
RESPONSIBLE FOR:

Serve as a primary point of contact for customer inquiries, requests, and transactions.
- Assist Customers will parts identification, CONSITE and GOM navigation and the use of other systems.
- Assist with new dealer onboarding training via teams and other communication.
- Communicate effectively with freight forwarders to ensure timely delivery and manage documentation including SLI and CI.
- Handle documentation tasks including SLI and CI to facilitate smooth shipment processes.
- Ensure compliance with all relevant regulations and guidelines for international shipments.
Monitor MD and EO orders daily for the assigned customers.
- Ensure all MD and EO orders are processed in a timely manner per our policy.
  - Update customers on the status of any MD orders.
- Report any data, shipping, or warehouse issues that arise that would prevent MD and EO orders from processing.
- Follow up on any back orders with procurement and update customers frequently.
Monitor Stock orders as needed and ensure all orders are allocated to physical or inbound inventory.
- Review supersessions and IC2s to determine alternative parts for customer orders.
Monitor and respond to CRM cases/backlog and phone calls from LATAM Dealers in a timely manner.
Participate in weekly/monthly meetings to discuss Dealer concerns, updated forecasting, and critical issues.
Support the team with tasks related to parts return and shipment discrepancies.
Other duties as assigned

Key Skills / Characteristics

Bilingual (preferred; English and Spanish)
Proficiency in root cause analysis and problem-solving skills
Ability to operate well under pressure
Sense of Urgency
Positive attitude and disposition
Customer First focused approach and willingness for direct internal/external communication
Strong focus on and attention to detail
Effective communication in a multi-cultural environment setting.
Team player with a positive attitude who displays willingness to assist in any circumstance.
Microsoft Office suite with Excel skills.
Excellent Communciation Skills

Key KPIs

Call logs
Discrepancy list
CRM case management
Customer Communication
Team development

FORUMS (NETWORK OF INTERACTION)
External:

Dealer CEO, VP, Service Manager, Parts Manager
CPD

Internal:

All other departments

REQUIRED KNOWLEDGE & EXPERIENCE

High School diploma
5+ years of Customer Service Experience

#RT

Job Requirements

ERP,CRM,Excel,Customer service

Meet Your Recruiter

Rick Mewborn

I'm happy to connect with you on your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.

*Warning* Please beware of job offer scams! Individuals falsely representing themselves as employees of Resolution Technologies and many other recruiting firms are contacting candidates with fake job offers. Please do not provide these individuals with any information and report them to your local authorities. We are not affiliated with Nick Hassan, Nick Sullivan, or the email domain resolutiontech-jobs.com. Please call us at 770-512-7225 to verify job opportunities.

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About Newnan, GA

Start your journey towards an exciting career in the vibrant community of Newnan, Georgia today! This charming town, located in the heart of Coweta County, offers not only a thriving job market but also a rich cultural scene and a warm Southern hospitality that makes it the perfect place to grow both personally and professionally. With its historic downtown district, renowned art galleries like the Newnan Art Rez and vibrant community theaters like the Newnan Theatre Company, Newnan is a hub for creativity and innovation. Indulge in the delicious Southern cuisine, explore the picturesque Chattahoochee Bend State Park, or catch a game at the nearby Mercedes-Benz Stadium in Atlanta. Don't miss out on the opportunity to make Newnan your home and take the first step towards an exciting career, exploring our range of job listings in the area!