Skip to main content

Enterprise Platform & ServiceNow Administrator

Atlanta, GA 30302

Posted: 10/17/2025 Job Category: ServiceNow Developer / Admin Job Number: 3085

Job Description


Enterprise Platform & ServiceNow Administrator Career Opportunity
The Enterprise Tools Administrator will oversee the configuration, administration, and support of our client's portfolio of enterprise tools with a focus on ServiceNow. This role is crucial in ensuring that these tools are effectively integrated and utilized to enhance productivity and efficiency.

Enterprise Platform & ServiceNow Administrator Key Responsibilities
  • Tool Onboarding & Configuration: Configure tools to align with agency standards, security policies, and operational requirements. Collaborate with stakeholders to ensure tools meet business needs.
  • Administration & Maintenance: Serve as the primary administrator for enterprise tools, managing user access, permissions, and integrations. Monitor tool performance and usage, ensuring optimal functionality and uptime. Maintain documentation for configurations, processes, and best practices.
  • Renewals & Licensing: Track license usage and renewal dates. Coordinate with procurement and vendors to manage renewals. Ensure compliance with licensing agreements and budgetary constraints.
  • Support & Training: Provide Tier 2/3 support for enterprise tools, resolving issues and escalating when necessary. Develop and deliver training materials and sessions for end-users. Act as a liaison between users and vendors for troubleshooting and feature requests.
  • Reporting & Analytics: Design and deliver reports and dashboards from enterprise applications. Analyze tool usage, performance metrics, and user engagement to inform decision-making. Provide insights and recommendations for tool optimization and adoption strategies.
  • Governance & Optimization: Establish governance frameworks for tool usage and data management. Identify opportunities for tool consolidation and process improvement. Stay current with industry trends and recommend enhancements or replacements.
  • Current Portfolio of Platforms and Tools: ServiceNow, mavQ Customer Experience Cloud, Docusign, GitHub, SurveyMonkey, DocuWare, Google Cloud Platform, Amazon Web Services, Gearset, Filevine, OrgChart, Boomi, Flowcode, Canva, Veracode, Own Backup, Apple Developer Platform, Infragistics
Enterprise Platform & ServiceNow Administrator Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 3+ years of experience administering enterprise tools including ServiceNow in a mid-to-large organization.
  • Strong understanding of SaaS platforms, identity management, and integration protocols (e.g., SSO, API).
Enterprise Platform & ServiceNow Administrator Preferred Qualifications
  • ServiceNow Administrator Certification
  • Excellent problem-solving, communication, and project management skills.
  • Ability to work independently and collaboratively across departments.
  • Experience with ITIL or other service management frameworks.
  • Familiarity with data privacy and security compliance standards.
  • Knowledge of scripting or automation tools (e.g., PowerShell, Python).
#RT
#DICEJOBS

Meet Your Recruiter

Rick Mewborn

I'm happy to connect with you on your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.            

*Warning* Please beware of job offer scams! Individuals falsely representing themselves as employees of Resolution Technologies and many other recruiting firms are contacting candidates with fake job offers. Please do not provide these individuals with any information and report them to your local authorities. We are not affiliated with Nick Hassan, Nick Sullivan, or the email domain resolutiontech-jobs.com. Please call us at 770-512-7225 to verify job opportunities.

Apply Online Apply with LinkedIn Apply with Facebook Apply with X

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Atlanta, GA

Ready to embark on an exciting career journey in one of the most vibrant cities in the South? Explore job opportunities in Atlanta, Georgia, where endless possibilities await! Known for its bustling arts scene, eclectic music venues, world-class cuisine, and renowned landmarks like the Fox Theatre and Centennial Olympic Park, Atlanta offers a perfect blend of urban charm and Southern hospitality. Home to professional sports teams like the Atlanta Braves and Falcons, as well as the High Museum of Art and Piedmont Park, this thriving metropolis provides a unique mix of career growth opportunities and cultural experiences. Start your job search today and discover why Atlanta is the ideal place to take your career to new heights!