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Inside Sales Representative (OEM/Dealer/Distributor)

Newnan, GA 30263

Posted: 06/13/2025 Job Category: Sales Job Number: 3026

Job Description


Inside Sales Representative Career Opportunity
Our client, who is an international Original Equipment Manufacturer (OEM) and Distributor is seeking a Dealer Inside Sale Representative with industry experience. The Dealer Inside Sales Representative position is pivotal in strengthening the North American dealer network and assisting Regional Business Managers (RBMs) in various sales-related tasks. As a crucial link between internal departments and external stakeholders, this role ensures operational fluidity and customer satisfaction.

Inside Sales Representative Role and Responsibilities
  • Supporting the North American dealer network and RBM team comprehensively, including tasks such as order processing, price quotations, record keeping, addressing inquiries, resolving issues, and providing product/order/billing support.
  • Assisting RBMs with Dealer Business Plan strategy and implementation.
  • Advocating internally for dealers, customers, and RBMs, driving change, solutions, and market value.
  • Addressing and resolving customer concerns and complaints, escalating issues when necessary.
  • Possessing a foundational understanding of company products to address inquiries and escalate complex issues.
  • Maintaining accurate records of customer interactions, transactions, and feedback, contributing to process improvement initiatives.
  • Providing feedback on the efficiency of customer service processes and participating in gap analysis and corrective actions.
  • Collaborating with Machine Planning, Inventory, and Sales Administration departments to manage dealer inventory and order flow processes.
  • Managing dealer communication from the sales perspective, aligning with organizational objectives.
  • Occasional travel to support RBM team members during events to bolster the dealer network.
  • This multifaceted role demands strong communication skills, attention to detail, and proactive problem-solving abilities.
  • Handling dealer/customer inquiries (D365 CE), order changes and management, and utilizing the equipment order portal (IDMS).
  • Engaging with dealers through the dealer engagement portal and managing dealer/customer account and address details.
  • Facilitating the sales onboarding process, conducting dealer sales process training.
  • Managing reporting functions for internal and external stakeholders as necessary.
Inside Sales Representative Required Skills and Experience
  • 3-5 years of practical working experience in sales and customer service-related activities either as an OEM/Dealer/Distributor of related products. (preferred)
  • OEM/Dealer/Distributor channel or like experience working with end users or contractors.
  • Customer service satisfaction and inquiry response time.
  • Business Plan metrics alignment with assigned dealers and dealer inventory process management.
  • Monthly dealer performance tracking and reporting, continual process improvement strategies.
  • Working closely with Dealer Sales Administrative personnel.
  • Experience collaborating with functional groups within the company, including Regional Business Managers, Sales Analysts, Marketing, Parts and Service, Accounting and Finance, Sales Administration, Logistics, and Inventory Coordinators, ensuring continuous engagement with the field-based team.
  • Ability to travel up to 25% annually, if necessary.
  • Bachelor's degree in a business-related field. (preferred)
#RT

Job Requirements

Inside Sales, Wheel Loaders, Excavators, OEM, Dealer, Distributor

Meet Your Recruiter

Rick Mewborn

I'm happy to connect with you on your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.            

*Warning* Please beware of job offer scams! Individuals falsely representing themselves as employees of Resolution Technologies and many other recruiting firms are contacting candidates with fake job offers. Please do not provide these individuals with any information and report them to your local authorities. We are not affiliated with Nick Hassan, Nick Sullivan, or the email domain resolutiontech-jobs.com. Please call us at 770-512-7225 to verify job opportunities.

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About Newnan, GA

Start your journey towards an exciting career in the vibrant community of Newnan, Georgia today! This charming town, located in the heart of Coweta County, offers not only a thriving job market but also a rich cultural scene and a warm Southern hospitality that makes it the perfect place to grow both personally and professionally. With its historic downtown district, renowned art galleries like the Newnan Art Rez and vibrant community theaters like the Newnan Theatre Company, Newnan is a hub for creativity and innovation. Indulge in the delicious Southern cuisine, explore the picturesque Chattahoochee Bend State Park, or catch a game at the nearby Mercedes-Benz Stadium in Atlanta. Don't miss out on the opportunity to make Newnan your home and take the first step towards an exciting career, exploring our range of job listings in the area!