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Network Support Services Manager

Dalton, GA 30721

Posted: 01/11/2023 Job Category: Network Engineer Admin Job Number: 2658

Job Description

Manager Network Support Services (HYBRID ONSITE)

We are searching for a Manager of Network Support Services who ensures the efficient and trouble-free operation of all data communications equipment, remote and local communications controllers, hubs, routers, fiber concentrators, PBX, key-systems, and voice mail.  Must strive to maintain 100% uptime on all network connections.

 Manager Network Support Services Daily Responsibilities: 
  • Responsible for developing and deploying infrastructure solutions aimed at modernizing, consolidating, virtualizing and coordinating our infrastructure across the enterprise; optimizing performance and reliability of infrastructure components to support business applications and requirements.  Understands interdependency of PBX, Call Center, Voice-over-IP, voice messaging, and Wide Area Network.  Stays abreast of current technology trends and changes, determines potential impact on business services and processes and recommends solutions for improved use of technology to support business short- and long-term goals.   
  • Develops, recommends and implements operational techniques and methodologies, which ensure full use of machines and personnel. 
  • Hires, trains, counsels, supervises, and appraises subordinates to insure an efficient and effective operation. 
  • Prepares and administers performance evaluations and recommend salary adjustments for salaried subordinates. 
  • Coordinates all network monitoring activities for communications, such as trunk utilization and bandwidth reports. 
  • Communicates relevant network control activities with IT management and non-IT management who are affected by the performance of the voice and data communications network. 
  • Ensures that all network equipment is maintained in proper working order, including but not limited to hardware maintenance contracts, hot-spares, and software patches. 
  • Maintains network equipment inventories and network documentation with diagrams and device addresses. 
  • Maintains Internet linkage and connectivity while monitoring security in conjunction with the Manager of Systems Engineering. 
  • Works closely with Regional, Local, and National voice and data carriers to ensure we receive competitive pricing on all services. 
  • Maintains enterprise-wide voice, network, and fiber cabling. 
  • Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation or education. 
  • Performs all responsibilities within the guidelines of enterprise policies and directives at or above the enterprise's performance and evaluation standards. Familiar with a variety of infrastructure concepts, practices and procedures; relies on extensive experience and judgment to plan and accomplish goals; establish and approve operating policies to mitigate risk. 
  • Build infrastructure capability that reflects the reliable and flexible in nature that can be maintained in manner consistent with the corporation’s needs and budget; manage key external vendors and partners in support and acquisition of infrastructure in close collaborate with IS Vendor Management Office; ensure SLAs with third parties are met and internal KPI’s are maintained.  Maintain effective, productive and professional working relationships with internal and external customers, third party vendors, project management office, relationship managers, and governance organizations in accomplishing project objectives. 
Manager Network Support Services Qualifications:
  • B.S. or B.A. in computer science, communications, or another relevant field
  • Minimum 5-10 years voice and data communications experience, with network supervisor experience 
  • Management experience with direct report employees to include the following responsibilities of hiring, mentoring, reviews, promotions
  • IT Budget experience including scoping projects
  • Networking (router and switch), SDWAN, circuits, Wireless, and phone systems
  • Network Design and architecture
  • Experience working with upper management on projects and issues, strong communication skills and documentation
  • Skillset: Cisco route and switch, voice, Avaya, phone systems, wireless, Wireless controllers, management, budget, communication, MPLS, SDWAN, BGP, EIGRP
  • Superior verbal, written, presentation and interpersonal communications skills; ability to effectively exercise tact, discretion, judgment and diplomacy when interacting and/or negotiating with internal and external customers and senior management and ability to communicate with others in antagonistic situations using appropriate interpersonal styles and methods to reduce tension or conflict and maintain professionalism in accordance with corporate standards. 
  • Strong technical knowledge; ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.   
  • Ability and willingness to accept responsibility, willingness to challenge established practices and draw relevant conclusions, including the persistence and willingness to take calculated risk, and to stimulate, market, and sell new ideas within the organization. 
  • Excellent human resource management skills to effectively lead and direct a diverse work group to achieve results through team efforts, and the desire and ability to motivate, persuade and direct the activities of others. 
  • Ability to act as a managerial advisor on professional and technical issues with a view towards reaching strategic decisions; ability to manage conflicting demands for resources through negotiation.  
  • Ability to perform in a high-pressure environment and/or crisis and render good decisions to resolve the problems, maintain safety and ensure adherence to Corporate Code of Conduct 

 Other details:
  • This position will supervise both direct and indirect employees.
  • Normal Office Environment. 
  • Domestic travel may be required occasionally, up to 30%/year
  • Must be able to lift 40 lbs., climb ladders and stairs.


Meet Your Recruiter

Brianna Grubbs
Technical Recruiter

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