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Salesforce Administrator
Nashville, TN 37203 US
Job Description
Salesforce Administrator
Salesforce Administrator Job Summary:
The Salesforce Administrator will work with an agile, cross-functional team of project managers, business stakeholders, and other technical resources to continually enhance the integrated Salesforce solution. This individual should have a passion for creating repeatable and scalable solutions to drive continual improvement and increase user satisfaction. The administrator should feel comfortable working collaboratively to communicate design options, assist change management, and adhere to governance requirements.
Salesforce Administrator Essential Functions:
- Serve as a technology lead for Salesforce and communicate/collaborate at a high level with business owners and other technology team members
- Collaborate with stakeholders, understand business needs, and define requirements to guide implementation
- Design and implement repeatable and scalable solutions to fulfill business needs
- Work with business stakeholders to enhance/maintain Salesforce digital experience sites (aka communities/portals)
- Troubleshoot issues, identify root causes, resolve bugs and errors, and implement optimal solutions to resolve issues at the source
- Assist with data management to improve quality and cleanliness
- Work with external consultants as needed
- Manage Salesforce change control for both new functionality requests and environment management
- Own system documentation for Salesforce, its integrations, and ongoing enhancements/updates
- Manage Salesforce user access, security, roles, and profiles
- Manage system maintenance, including security reviews, release updates, health check, and optimizer
Salesforce Administrator Job Qualifications:
Must possess the following competencies:
- Ethics and Values
- Drive for Results
- Planning
- Priority Setting
- Problem Solving/Perseverance
- Decision Quality
- Self-Development
Must possess the following technical knowledge, skills, and abilities proportionate to the job’s essential functions:
- Proficiency with Salesforce’s declarative (out of the box) capabilities to prioritize configuration when possible vs. coding
- Experience with workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
- Experience with Salesforce digital experience sites (aka communities/portals)
- Familiarity with Salesforce software development lifecycle, sandbox environment management, and changeset deployment
- Salesforce Administrator certification (nice to have)
- Experience with DocuSign, Conga, Ardira, Adobe, Outreach, LinkedIn (nice to have)
Salesforce Administrator Education/Experience:
- Two or more years of experience administering Salesforce
- College degree; equivalent hands-on experience will be considered
- Or any equivalent combination of education and experience that demonstrates the ability to perform the essential functions of this position
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Job Requirements
Meet Your Recruiter
Andrew Hanselman
I'm happy to connect with you on your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.