Salesforce Applications Manager

Atlanta, GA 30346

Posted: 09/05/2023 Job Number: 2766

Job Description



The Systems Application Manager will lead the ongoing development of our Salesforce deployment. The chosen candidate will have a record of success in improving processes and adoption using the Salesforce platform. They will work closely with Programs leaders and subject matter experts to identify, develop, and deploy new business processes. This role is part technical project manager, part administrator, and part Salesforce analyst. They also will be responsible for the executing on the day-today configuration, support, maintenance and improvement of our CRM platform.



• Excellent project management skills and a positive attitude

• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

• Creative and analytical thinker with strong problem-solving skills

• Must demonstrate exceptional verbal and written communication skills

• Must demonstrate ability to communicate effectively at all levels of the organization

• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low level information to a general understanding, and distinguish user requests from the underlying true needs

• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes

• Proven ability to design and implement new processes and facilitate user adoption

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

• Strong understanding of Salesforce best practices and functionality

• Strong data management abilities

• A documented history of successfully driving projects to completion • A demonstrated ability to understand and articulate complex requirements • Experience with nonprofit processes preferred



• Serve as primary system administrator and manager for the Salesforce environment with 80+ users

• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks • Coordinate the evaluation, scope and completion of new development requests as the primary project manager

• Work with our management teams to establish suitable processes to support administrative, development, and change management activities

• Complete regular internal system audits and prepare for upgrades

• Manage Salesforce data feeds and other integrations • Assist in training of new users, and grow the Salesforce skill set across the organization

• Effectively act as the liaison between our users, vendors, and the application development teams

• Work independently with members of the user community to define and document development requirements

• Manage the data transfer between Salesforce instances, including regular data migration and uploads

• Manage additional programs regularly used by the program team, including but not limited to Acuity and Form Assembly

• Oversee and create dashboards for managers and staff

• Oversee relationship with 501 Partners Consulting, bi-monthly call ins, process invoices

• Superuser for Salesforce, communicating with National office to ensure problems are solved

• Communicating with IT needs of the department

• Manage additional projects/initiatives as assigned by program leadership

• Act as backup, when called upon, conducting interviews, match meetings, or communicating directly with program participants

• Communicate across departments to ensure salesforce platform is working to meet the needs of each team



• Experience as a Salesforce administrator

• Admin (ADM201 and ADM211) certified preferred

• Bachelor’s Degree


Job Requirements

salesforce,form assembly,integration

Meet Your Recruiter

Andrew Stimpson

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