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Salesforce Project Manager

Nashville, TN 37203

Posted: 03/01/2023 Job Category: Program Project Manager Job Number: 2680

Job Description

Salesforce Project Manager

Salesforce Project Manager Job Description:
The CRM Project Manager is responsible for managing projects directly related to CRM systems that serve as the principle enabler for managing the customer lifecycle. The Company uses as its CRM and the Project Manager will serve multiple lines of businesses. The role will include light Business Analysis duties to define requirements and translate those to the technical teams. Principle activities include working with business stakeholders to own the successful planning and execution of a project. Salesforce Project Manager will act as the main point of contact between the business and technical team and/or external partners.

Salesforce Project Manager Key Responsibilities:
• Identifies, measures, and manages risks that directly impact the likelihood of success
• Manages the progress and quality of the requirements gathering activities and adjusts the plan as necessary
• Position will document change requirements and day to day project tasks
• Possesses knowledge of the SFDC platform, including the foundational concepts of the application and the functions contained within
• Collaborates with team to generate scenarios/test cases and test scripts, ensuring traceability to all requirements
• Determines the overall requirements gathering strategy and plans the requirements phase of projects
• Plans the risk response strategy to be used in monitoring and controlling all identified risks throughout the requirements process
• Under the direction of the Leadership, be a representative in the Agile Development processes, including:
o Documenting user requirements
o As necessary, serve as point person with third party developers working on the CRM system, documenting requirements, resolving roadblocks, etc.
o Testing and QA of enhancements
• Participate in projects for major enhancements to technology related to the CRM. This may include CTI, other modules, and applications
• Assist Salesforce Team members as an additional liaison amongst stakeholders to elicit, analyze, document, communicate and validate business and system requirements using industry leading practices
• Serve as a resource for business user seeking guidance on system use as needed in relation to product launches
• Be responsible for your own development. Continually seek to enhance your knowledge, including use of Salesforce Trailhead and acquisition of progressively more advanced certifications

Salesforce Project Manager Qualifications:
• Bachelor degree, preferably in business, computer science or a similarly technical field
• PMP Preferred, Not Required
• Salesforce Experience Preferred
• 2+ years of experience in a business environment managing projects, with a preference for experience related to sales operations or post-sales customer management
• Solid Organizational skills
• Proven ability to work in a fast-paced environment, multi-task, troubleshoot, and maintain a high level of quality
• Strong communication skills. Proven ability to gain credibility with business stakeholders and to run interactions without supervision
• Familiarity with the Agile Development process
• Business requirement gathering skills
• Extreme attention to detail and quality assurance
• An eye for continuous process improvement opportunities
• Intermediate-level in Excel, Microsoft, Visio and other tools

Salesforce Project Manager Key Attributes:
• Someone who is quick to catch on to processes and process changes
• A person who does not get intimidated easily by conflict and can face it head on in a professional manner
• Someone who can delegate effectively in a matrix management role
• A person who thrives in an environment of collaboration. A true team player by actions and not just words.
• Someone who can juggle multiple tasks and processes in various phases
• A person who when needed can think outside of the box


Job Requirements

Salesforce, CRM, Project Manager

Meet Your Recruiter

Andrew Hanselman

I'm happy to connect with you on your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.

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