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Service Desk Computer Operator

Smyrna, TN 37167

Posted: 02/20/2023 Job Category: Tech Support Helpdesk Job Number: 2674

Job Description

Service Desk Computer Operator Service Desk Computer Operator Job Description: This individual will operate and monitor systems performance through online dashboards and system consoles.  Foresees problems that may occur during operations and takes preventative action.  This individual monitors both Mainframe Control-M and Control-M Enterprise.  This person contacts Production Control Group or IBM Tech Services on any system performance issues or when serious events occur.

Service Desk Computer Operator Required Qualifications:
  • High School Diploma or GED
  • 6 months of computer operations experience or 1 year of College or Technical School in a computer operations-related field
Service Desk Computer Operator Preferred Skills:
  • Degree in Computer Science
  • Experience providing customer service for internal clients
Service Desk Computer Operator Key Responsibilities:
  • Manages operations print jobs as assigned. 
  • Conducts weekly IPL of mainframe and iSeries based on provided documentation and thorough training.
  • Logs incoming incidents into company ticketing systems during overnight hours. Contacts on-call resources as necessary for critical incidents.
  • Monitors systems for successful backups.
  • Initiates critical incident bridge calls during overnight hours as necessary.
  • Conducts daily walk-throughs of company data center, looking and listening for system visible alerts as well as ensuring data center cleanliness.
  • Maintains physical security of data center, allowing only those with approved badge access and coordinating access to those who do not as required.


Job Requirements

Tech Support, Helpdesk, Customer Service

Meet Your Recruiter

Jordan Puckett
Technical Recruiter

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