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Resolution Technologies
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Software Support Engineer
Atlanta, GA 30346 US
Posted: 02/01/2023
2023-02-01
2023-04-27
Job Category: Java Developer
Job Number: 2669
Job Description
SOFTWARE SUPPORT ENGINEER CAREER OPPORTUNITY
Our client who is a leader in enterprises risk assessment and anti-fraud software solutions is seeking an experienced Software Support Engineer. You will be joining a team comprised of talented, creative, and dedicated individuals with a passion for delivering innovative solutions to the market. Our client recognizes that every employee’s contributions are integral to their company’s growth and success. To find and acquire the best and brightest talent around the globe, they offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. Come share, grow, and learn with them – you’ll be challenged, you’ll have fun, and you’ll be part of a fast growing, highly respected organization.
SOFTWARE SUPPORT ENGINEER ROLE AND RESPONSIBILITIES
#DICEJOBS
Our client who is a leader in enterprises risk assessment and anti-fraud software solutions is seeking an experienced Software Support Engineer. You will be joining a team comprised of talented, creative, and dedicated individuals with a passion for delivering innovative solutions to the market. Our client recognizes that every employee’s contributions are integral to their company’s growth and success. To find and acquire the best and brightest talent around the globe, they offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. Come share, grow, and learn with them – you’ll be challenged, you’ll have fun, and you’ll be part of a fast growing, highly respected organization.
SOFTWARE SUPPORT ENGINEER ROLE AND RESPONSIBILITIES
- Review and investigate issues raised by client and provide accurate guidance based on current documentation
- Understand client software configuration and customizations done in the following programming languages: Java, JavaScript, SQL, XML to provide the right support
- Be able to install, configure and customize solutions by following implementation guides and manuals
- Reproduce client environment data, configuration, and setup in order to investigate possible issues
- Provides information by collecting, analyzing, and summarizing development and service issues
- Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process
- Collaborates and adds value through participation in peer case reviews, providing comments and suggestions
- Provides reliable solutions to a variety of problems using sound problem solving techniques
- Performs technical root cause analysis and outlines corrective action for given problems
- Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution
- Assist with Customers request assistance via many channels including, phone, email, and various web contact methods (chat, e-Services)
- Working in accordance with corporate support process, procedures, contractual SLA’s
- Documenting all customer interactions in CRM tool in accordance with SLA
- 5+ years of overall experience in the software industry
- 3+ years in application development using Object-Oriented Programming (OOP), Java, Windows Forms, SQL
- 2+ years in technical support facing customers and resolving issues
- Excellent verbal and written communication skills
- Fast learner with ability to educate her/himself on relevant technologies
- Excellent analytical and problem-solving skills
- Excellent organizational skills, ability to set own task lists and timelines
- Thrives in a collaborative team environment
- Demonstrates ability to communicate across technology and business boundaries
- Bachelor's degree in computer science (or equivalent)
- Programming language: Java and JavaScript, Scala is a plus
- Experience with at least one of these databases: Oracle, SQL Server
- Experience with at least one of these application servers: Tomcat, WebLogic, WebSphere
- Operating Systems: Windows and Linux
- Knowledge with XML, HTML
- Familiarity with servers tuning and solving performance issues is a plus
- Experience with monitoring tools (Splunk) a plus
#DICEJOBS
Job Requirements
Application Support, Platform Support, Production Support, Software Support, Java, JavaScript, SQL