Sr. Customer Experience Analyst (CX)
3350 Peachtree Road NE Brookhaven, GA 30326 US
Job Description
Sr. Systems Analyst (CX) Job Summary:
The Senior Analyst is responsible for the analysis of highly complex applications, websites, databases and systems, providing third-level technical support, testing and defect management. Leads team initiatives while simultaneously participating in multiple IT project efforts with limited oversight from leadership. Contributions are felt across a breadth of development efforts. Has a working knowledge of advanced concepts, practices, and procedures. Demonstrates a keen understanding of both IT and the business we support. Serves as a subject matter expert for the application, for technologies and integrations, or business processes.
Sr. Systems Analyst (CX) Primary Job Responsibilities:
- Conducts analysis of business and system processes, system data, integration, and reporting.
- Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures.
- Serves as the application and technical subject matter expert.
- Provides defect management of applications, systems, databases, or websites.
- Predicts potential problems and provides recommendations and documents solutions according to approved standards/procedures.
- Provides expertise on the resolution of the most complex system design and integration problems.
- Prepares, maintains and archives detailed system artifacts according to approved standards/procedures.
- Provides escalated (tier 3) support including on-call (after hours, weekends, holidays) for priority issues. Troubleshoots highly complex production issues and acts as escalation point. Evaluates and follows through on issues and problems until resolved.
- Identifies and leads process improvement efforts within teams.
- Contributes to and champions best practices, methods, standards, and processes.
- Leads analysis for the evaluation and selection of new analysis solutions and tools.
- Leads knowledge sharing and shared understanding amongst the team.
- Perform other duties as assigned.
- Works to achieve day-to-day objectives with significant impact on operational results within area of work.
- Works independently under limited supervision.
- May be responsible for entire projects or processes within area.
- May be responsible for providing guidance, coaching and training to other employees within functional area.
- Experience in collecting requirements for and helping to establish reporting/data analytics solutions
- University degree or equivalent experience and minimum 5-7 years of prior relevant experience required.
- Experience and skillset with running SQL queries
- Azure App Insights experience
- Prefer experience in using Adobe Analytics
- May require travel
Job Requirements
Meet Your Recruiter
Sam Slonkosky
Technical Recruiter
I'm happy to connect with you on your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.