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Systems Engineer

Nashville, TN 37203

Posted: 07/15/2024 Job Category: UNIX System Engineer Admin Job Number: 2893

Job Description

Systems Engineer

Systems Engineer Job Summary: 
Responsible for administering and maintaining our IT Service Management (ITSM) applications including Jira, Confluence, and OpsGenie. Configures and supports these applications end-to-end, including application setup, configuration, and patching, workflow management, licensing and more. 
 
Also administers our Microsoft 365 collaboration applications, namely Microsoft Teams and SharePoint, in our hybrid on-premises/cloud environment. Works with Active Directory, Azure AD/Entra ID, and manages the applications through scripting and the O365 admin portal. 

Systems Engineer Minimum Qualifications: 
  • Bachelors or Masters degree in Computer Science or related field or directly related year for year experience 
  • 5+ years experience as a System Engineer or equivalent role required  
Systems Engineer Essential Duties: 
  • Installs, configures, maintains and troubleshoots Atlassian applications (Jira, Confluence, OpsGenie) hosted on Linux servers 
  • Manages application configuration, user access, workflows, plugins, upgrades and patching for ITSM tools 
  • Administers Microsoft Teams and SharePoint Online, including tenant management, policies, app setup, etc. 
  • Develops scripts using PowerShell, JavaScript, Bash etc. to automate tasks and integrate systems 
  • Monitors system health, performance and capacity. Proactively identifies and resolves issues 
  • Stays current on ITSM and collaboration technology advancements and proposes improvements 
  • Documents system configurations, processes and procedures thoroughly 
  • Participates in project work and collaborates with other IT teams as needed 
  • Provides Tier 3 support and troubleshooting for escalated ITSM and M365 issues 
  • Performs other related duties as assigned 
Systems Engineer Required Skills:
  • Deep knowledge of Atlassian suite, especially Jira, Confluence and OpsGenie administration 
  • Solid experience with M365 administration, particularly Teams, SharePoint, AD and AAD 
  • Proficient in scripting with PowerShell, JavaScript, Bash or similar languages 
  • Comfortable with Linux server administration and using CLI 
  • Understanding of ITIL framework and service management best practices 
  • Excellent problem-solving, communication and documentation skills 
  • Ability to manage multiple priorities in a fast-paced environment 
  • Team player with strong collaboration and interpersonal skills 
Systems Engineer Education and Experience: 
  • Atlassian Certified Professional in Jira Administration, ITIL 4 Foundation 
 
#RT

Job Requirements

Linux, ITSM, ITIL, JIRA, Confluence, OpsGenie, Application administration, Server configuration, UI customization, Patching, Workflow management, License management, Microsoft Teams administration, SharePoint administration, Hybrid environment, On-premises, Cloud, Active Directory, Azure AD, Entra ID, Office 365 administration, PowerShell scripting, JavaScript, Bash scripting

Meet Your Recruiter

Sam Slonkosky
Technical Recruiter

I'm happy to connect with you on your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.

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About Nashville, TN

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