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Team Lead, Mortgage Loan Processing (Remote)

El Paso, TX 79901

Posted: 07/31/2020 Job Category: Finance & Accounting Job Number: 1913

Job Description

TEAM LEAD MORTGAGE LOAN PROCESSING JOB SUMMARY
Our client who is a leader in providing services and technology for the mortgage and real estate industries is seeking an experienced Team Lead, Mortgage Loan Processing for a full-time, remote position.

TEAM LEAD MORTGAGE LOAN PROCESSING JOB DUTIES AND RESPONSIBILITIES
  • Oversee the setup and fulfillment of new mortgage loans submitted to the processing department
  • Work directly with both internal and external customers to provide excellent customer service and meet all processing steps and process requirements
  • Appropriately resolve issues and understand when it is necessary to escalate to senior management
  • Actively participate in Calibration calls with clients to ensure that their needs are being met and that we are informing them of areas of opportunity
  • Maintain a working knowledge of Fannie, Freddie, FHA, VA, USDA and Non-QM origination guidelines
  • Train and lead a team of processing associates
  • Ensure continuing education for the processing team on internal and client-related policy and procedure implementations and changes
  • Manage processing pipeline maintenance and equitable delegation to the processing team
  • Manage team level metric reporting to effectively track the performance of the aligned functional area
  • Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business
  • Interact effectively with senior management, other departments and customers
  • Build and maintain strong relationship with end-client executive management to ensure customer happiness and fulfillment
  • Facilitate floor support and query resolution
  • Perform sample QCs and share feedback with the team
  • Handle loan-level escalations and issues
  • Counsel and coach processing team on best practices, error resolution, and continued training and growth
  • Conduct team huddles and calibrations
  TEAM LEAD MORTGAGE LOAN PROCESSING SKILLS AND QUALIFICATIONS
  • 5+ years of prior experience with hands-on residential mortgage loan processing
  • 2+ years of recent experience leading a residential mortgage loan processing team
  • Prior experience working in a customer centric environment which includes direct interaction with clients
  • Current with residential mortgage processing regulations such as SAFE Act, TRID, Investor guidelines, etc
  • Ability to properly handle confidential information and be a point of escalation
  • Excellent leadership, team building, and communication skills

Job Requirements

Team Lead, Leadership, Manager, Management, Loan, Loan Processor, Loan Processing, Mortgage, Mortgage Loan, Mortgage Loan Processor, Mortgage Loan Processing, Jumbo Loan, Jumbo Loans, Conventional Loan, Conventional Loans, Correspondent Loan, Correspondent Loans, Correspondent Lender, Correspondent Lenders

Meet Your Recruiter

Charles Marzec

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