Resolution Technologies
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Technical Planning Specialist Job Description:
Job Summary (Purpose of Job):
As subject matter expert on parts data analytics, parts technical, and marketing activities, this individual will support the field sales staff, customer service, and customers. The spare parts business in the heavy equipment industry continues to become more competitive. This position will ensure the client maintains a competitive edge in this market. By analyzing parts sales YOY, absorption, parts market share, machine operation data, etc., this individual will provide our sales staff with the data required to assist our dealers in gaining parts market share and growing their business.
Main Tasks/ Responsibilities / Authorities: Primary Job Responsibilities
External: Dealers, Service teams and Customers
Internal: Customer Care, Sales, Parts, Service, Sales
REQUIRED KNOWLEDGE & EXPERIENCE
Education/Professional Qualifications Required for the Position:
Elisa Butler
Technical Planning Specialist
60 Almajack Blvd Shenandoah, GA 30265 US
Posted: 04/24/2025
2025-04-24
2025-06-23
Job Number: 3004
Job Description
Technical Planning Specialist Job Description:
Job Summary (Purpose of Job):
As subject matter expert on parts data analytics, parts technical, and marketing activities, this individual will support the field sales staff, customer service, and customers. The spare parts business in the heavy equipment industry continues to become more competitive. This position will ensure the client maintains a competitive edge in this market. By analyzing parts sales YOY, absorption, parts market share, machine operation data, etc., this individual will provide our sales staff with the data required to assist our dealers in gaining parts market share and growing their business.
Main Tasks/ Responsibilities / Authorities: Primary Job Responsibilities
- Provide performance analysis and recommendations based on telematics data.
- Market research via the Internet, dealer surveys, and other tools.
- Data analysis based on ConSite tools for major components, including undercarriage and hydraulic components.
- Perform market studies as required to optimize parts sales performance.
- Work with global teams to provide data analysis support.
- Work with the dealer to manage raw data of machines
- Analysis of telematic data for machine/component performance.
- Provide operational support to internal and external customers.
- Identify operational inefficiencies within the overall parts sales process and develop solutions for improvement
- Monitors parts market share through programs.
- Monitor dealer performance on specific marketing programs
- Collaborate with the Marketing Department to create marketing content for Parts and Promotions.
- Strong verbal and written communication skills.
- Strong computer skills, especially Microsoft Office, and proficiency in Excel. Knowledge of data analysis tools.
- Knowledge or Ability and desire to learn how to create reports and dashboards.
- Create reports by Power BI, etc.
- Analytical skills to summarize extensive data sets into reports and dashboards.
- Project a professional, courteous image to fellow employees, dealers, and end-users.
- Extensive technical/mechanical knowledge of construction equipment with primary experience in excavators and wheel loaders.
- Sense of Urgency at a high degree
- Positive attitude and disposition
- A “customer-first” focused approach and willingness for direct internal/external communication
- Strong focus and attention to detail
- Strong communicator in a multi-cultural environment setting.
- Team player who displays willingness to assist in any circumstance.
- Excellent project management skills and experience.
- Parts sales performance report
- Parts market share
- ConSite Metrics
- On-time project delivery
External: Dealers, Service teams and Customers
Internal: Customer Care, Sales, Parts, Service, Sales
REQUIRED KNOWLEDGE & EXPERIENCE
Education/Professional Qualifications Required for the Position:
- Engineering Degree (Data analysis or Mechanical).
- Experience in data engineering
Job Requirements
Mechanic,excel,parts,planning,heavy equiptment,machinery
Meet Your Recruiter
Elisa Butler
Technical Recruiter
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