Technical Product Owner - Salesforce

Sandy Springs, GA 30319

Posted: 10/04/2023 Job Category: Salesforce Job Number: 2778

Job Description

Technical Product Owner – Salesforce

As Technical Product Owner for Salesforce IT team, working hand in hand with stakeholders and partners throughout the entire Cloud development lifecycle is key, with a focus on requirements and gathering and storying writing. Along with management of the intake process. The main activities of the role are:
 
  • To define the Product or BAU Backlog and Roadmap for the nominated products.
  • Set a clear vision and Release Plan for the products
  • Constant prioritization of the Backlog based on customer feedback, market changes and business priority
  • Define appropriate product Release Date and Content
  • Actively manage internal and external partners
  • Accept or reject the product teams work results at each Sprint Review meeting
  • Provide regular reporting including product scope, schedule and planning
  • Works closely with business stakeholders and SMEs to perform analysis including gap analysis on internal systems and processes as well as integrations
  • Collaborates with business teams to write user stories and acceptance criteria for new application features and facilitates backlog prioritization sessions.
  • Assists with test plan creation and performs testing, as needed.
 
Technical Product Owner – Salesforce Key accountabilities and tasks are: 
Technical Product Owner – Salesforce Product Vision and Backlog Management
  • Working with the product team to provide clear vision, direction and priority of the Product Backlog
  • Manage / Provide the Sprint Schedule
  • Coordinate with project managers and application development managers on projects with overlapping impact and scope and identifies risks and mitigation strategies
  • Research system issues and works with the technical team to resolve the problem, document the troubleshooting steps, and train support team for future incident handling
  • Act as a liaison between departmental end users and end customers, developers, and consultants to facilitate the analysis, design, configuration, testing and maintenance of systems.
 
Technical Product Owner – Salesforce Customer Satisfaction
  • Provide the team with clear information on whom the current and potential customers are, as well as the how, why, when, and with whom they use the product
  • Establish open lines of communication with customers in order to bridge the relationship between IT and customers.
  • Ensure team is developing products that meet or exceed end user expectations
  • Be on call for urgent issues reported by the business and be the liaison between Business and IT
 
Technical Product Owner – Salesforce Product Roadmap
  • Develop the product roadmap to deliver the agreed products in line with business strategy and product management
  • Communicate the roadmap and technology vision with the Teams
  • Provide weekly status updates to management on each product across the platforms
  • Facilitate knowledge transfer within the team alongside encouraging and mentoring a culture of knowledge exchange
 
 Technical Product Owner – Salesforce What You Need 
  • Bachelors degree in various fields of study are applicable. Computer Science, Engineering, marketing, project management or equivalent experience
  • 5+ experience in a product owner or equivalent role
  • Domain knowledge of Sales and Service processes
  • Exposure to Salesforce services and products
  • Ability to set and balance priorities efficiently.
  • Ability to advocate for partners and ensure efficiencies of implementation across departments
  • Some knowledge of software development lifecycles SDLC and activities.
  • A clear ability to manage a range of different personality types in a facilitative and mature manner
  • Positive relationship building skills including the ability to relate constructively to all levels of the organization.
  • Strong technology background with experience interacting with end users
  • Experience in design, testing and deployment of systems
  • Excellent analytical and problem solving skills
  • Ability to set priorities and function in a highly dynamic environment
Technical Product Owner – Salesforce Nice to have
  • Salesforce Sales cloud or Administrator certification.

 

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Andrew Stimpson

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