As Technical Product Owner for Salesforce IT team, working hand in hand with stakeholders and partners throughout the entire Cloud development lifecycle is key, with a focus on requirements and gathering and storying writing. Along with management of the intake process. The main activities of the role are:
To define the Product or BAU Backlog and Roadmap for the nominated products.
Set a clear vision and Release Plan for the products
Constant prioritization of the Backlog based on customer feedback, market changes and business priority
Define appropriate product Release Date and Content
Actively manage internal and external partners
Accept or reject the product teams work results at each Sprint Review meeting
Provide regular reporting including product scope, schedule and planning
Works closely with business stakeholders and SMEs to perform analysis including gap analysis on internal systems and processes as well as integrations
Collaborates with business teams to write user stories and acceptance criteria for new application features and facilitates backlog prioritization sessions.
Assists with test plan creation and performs testing, as needed.
Technical Product Owner – Salesforce Key accountabilities and tasks are: Technical Product Owner – Salesforce Product Vision and Backlog Management
Working with the product team to provide clear vision, direction and priority of the Product Backlog
Manage / Provide the Sprint Schedule
Coordinate with project managers and application development managers on projects with overlapping impact and scope and identifies risks and mitigation strategies
Research system issues and works with the technical team to resolve the problem, document the troubleshooting steps, and train support team for future incident handling
Act as a liaison between departmental end users and end customers, developers, and consultants to facilitate the analysis, design, configuration, testing and maintenance of systems.
Provide the team with clear information on whom the current and potential customers are, as well as the how, why, when, and with whom they use the product
Establish open lines of communication with customers in order to bridge the relationship between IT and customers.
Ensure team is developing products that meet or exceed end user expectations
Be on call for urgent issues reported by the business and be the liaison between Business and IT
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