UNIFIED COMMUNICATIONS COMPLIANCE PRODUCT MANAGER
Our client offers a complete solution that facilitates rigorous recording and monitoring of regulated user communication activities, which is key to a firm's ability to meet stringent regulatory demands and achieve an operating environment that protects customers and the firm's reputation. The market is currently transitioning from on-premise technologies to a “Cloud first” approach while delivering new Unified Communications to their users. Our client is actively assisting companies to meet their strategic Cloud and Unified Communications approach by delivering communication compliance solutions that enable this transition.
PRODUCT MANAGER ROLE AND RESPONSIBILITIES
Develop the product strategy and vision based on the overall company, division, and line of business strategy and market analysis
Be responsible to gather, map, and prioritize market challenges, features, and product requirements from all stakeholders (e.g., customers, partners, R&D, sales, services, competition, analysts, regulations), balancing short-term commitments, customer needs, and long-term roadmap
Own the Cloud product strategy and vision based on overall company, division, and LoB/BU strategy and market analysis
Ensure products meets customer expectations and achieve target CSAT
Own and communicate the high level and detailed product roadmap
Collaborate with marketing, presales, sales, partners, and customers to drive business, maintain product knowledge, and ensure clear communication
Define product launch and end-of-life
Maintain up to date product demo environments mirroring current market messaging
Collaborate with R&D on delivery of the product backlog with high quality, taking time to market into consideration
Manage partner activities for OEM products including build/buy assessment, pricing, technical integration specifics, ongoing roadmap planning
PRODUCT MANAGER REQUIRED SKILLS AND QUALIFICATIONS
4+ years of Product Management experience
Ability to work successfully with clients and business partners directly
Excellent problem-solving ability in high pressure situation
Excellent negotiation skills to resolve internal and external competing priorities
Communicating effectively at all levels, from executive management to individual contributor
Excellent verbal and writing communication skills
Fast learner with ability to educate her/himself on relevant technologies
Ability to multitask and prioritize work
Ability to remain focused and calm under pressure
Experience working in an agile delivery methodology organization
Serviceability approach
Ability to adapt with resiliency and demonstrate a “can do” approach
Bachelor’s Degree in a technical discipline, preferably Computer Science or Engineering
PRODUCT MANAGER PREFERRED SKILLS AND PROFESSIONAL BACKGROUND
SaaS
Cloud Technology (e.g., AWS, Azure)
Unified Communications
Telecommunications industry
Voice recording industry, including trader voice
Regulatory Compliance as applied to financial services communications
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