Resolution Technologies
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Vice President of Cloud Services Career Opportunity
Our client, who is a global leader in the Contact Center solutions space is seeking a Vice President of Cloud Services. This individual will be responsible for the success of all cloud-based customer deployments for the Public Safety and Justice division, globally. These deployments are concentrated in the United States and United Kingdom, with significant growth in the US market. Along with people management and the strategic vision for the region, the VP of Cloud Services is ultimately accountable for client implementations, rollouts, solution adoption, customer success, and business development. This leader will also work closely with the solution engineering and sales teams to make sure customer visions are achievable and in line with company goals. With the role being an end-to-end position, good contractual and industry knowledge is required.
Having a strong cloud technical background and being able to speak confidently about the technical element to win customer trust is a key skill for this role. The VP of Cloud Services is the backstop for the region and has a key role in coaching and improving the team to deliver successfully and expand to meet market demands. Industry knowledge of the Public Safety and Justice market is a plus as this will help drive the continuation of the winning formula and culture within the division.
The VP of Cloud Services is a leadership role for many teams that will report up to and work alongside this position. Being able to view all challenges and tasks from a detailed to a strategic view will be required to drive the correct behavior and culture as well as be seen as a trusted advisor.
Vice President of Cloud Services Role and Responsibilities
Vice President of Cloud Services
Posted: 04/11/2025
2025-04-11
2025-05-26
Job Category: Director Manager VP Executive C-Level
Job Number: 2993
Job Description
Vice President of Cloud Services Career Opportunity
Our client, who is a global leader in the Contact Center solutions space is seeking a Vice President of Cloud Services. This individual will be responsible for the success of all cloud-based customer deployments for the Public Safety and Justice division, globally. These deployments are concentrated in the United States and United Kingdom, with significant growth in the US market. Along with people management and the strategic vision for the region, the VP of Cloud Services is ultimately accountable for client implementations, rollouts, solution adoption, customer success, and business development. This leader will also work closely with the solution engineering and sales teams to make sure customer visions are achievable and in line with company goals. With the role being an end-to-end position, good contractual and industry knowledge is required.
Having a strong cloud technical background and being able to speak confidently about the technical element to win customer trust is a key skill for this role. The VP of Cloud Services is the backstop for the region and has a key role in coaching and improving the team to deliver successfully and expand to meet market demands. Industry knowledge of the Public Safety and Justice market is a plus as this will help drive the continuation of the winning formula and culture within the division.
The VP of Cloud Services is a leadership role for many teams that will report up to and work alongside this position. Being able to view all challenges and tasks from a detailed to a strategic view will be required to drive the correct behavior and culture as well as be seen as a trusted advisor.
Vice President of Cloud Services Role and Responsibilities
- Guide, mentor, and coach the Cloud Services team to improve process quality, effectiveness, and efficiency.
- Be able to discuss deeply technical situations clearly and precisely with non-technical customers, internal teams, R&D, and senior management.
- Be able to balance conflicting demands to achieve high customer satisfaction, rapid and accurate deployment and support.
- Services leadership managing customers, staff, business partners, and internal stakeholders.
- Achieving KPIs including revenue, profitability, CSAT, ESAT, and Support SLAs.
- Developing, building, and maintaining effective and highly efficient services and customer success teams.
- Cross-functional leadership and collaboration to drive business results.
- Act as escalation point of contact for all services-related matters.
- Drive compliance with methodologies, tools, and practices.
- Ensure development of and adherence to published policies and procedures to drive continuous service improvement.
- Mentor as well as create and maintain team culture.
- Deep understanding of Cloud Services provisioning and management, ideally with Azure.
- Strong knowledge of Project Management practices and Professional Services delivery.
- Good management and leadership abilities.
- Ability to grasp the requirements of customers and ensure they are addressed through engagements.
- Excellent communication and presentation skills in both technical and non-technical environments.
- Business acumen to drive and support sales initiatives.
- Cultural awareness of regions.
- Industry knowledge of the Public Safety and Justice sector.
- Legal and contractual experience.
- Self-motivated, proactive, results-oriented professional with an ability to work with minimal direction.
- Diligent, detail-oriented, and well-organized with a creative thinking approach in problem-solving.
- Excellent interpersonal skills at all levels, including people management, leadership, and both written and verbal communication.
- Able to adapt and be sensitive to the dynamics of a diverse, multicultural workplace and cross-cultural work environment.
- Positive attitude towards change and new environments.
- Appreciative of different work patterns while remaining committed to deadlines.
- Ability and willingness to travel - 40% of the time.
- Able to lead and engage remotely across time zones - UK to US west coast.
- Bachelor's degree in a technical field (or equivalent).
Job Requirements
Leadership, VP, Cloud Services, Azure, AWS, CCaaS, SaaS
Meet Your Recruiter
Rick Mewborn
I'm happy to connect with you on your next career challenge. Whatever your needs are, we at Resolution Technologies promise to provide unrivaled quality and service. Please don't hesitate to contact me if you have any questions about this position.
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